Corwins Jewelers - Southampton (NY)

1 /5 Allen Fein: Brought my watch for repair of a loose dial. They fixed that, but the week afterward, the watch minute and hour hands froze up a couple times. I returned the watch and they observed the watch for a few days and the problem did not occur, so the watch was returned to me without anything done. The watch hands froze up again twice this week and again I returned to the Southampton store for the same problem. The store people told me they were going to watch the watch to see if there was a problem. I have photos of the frozen watch hands but that was not enough to convince them! Then they said they would send it out again and get me an estimate for the repair, at my cost!! I have always had this watch repaired at Southampton’s London Jewelers without any quality issues, but at the time I sought out help from Corwin’s, my “go to” place was closed. One star for Corwin for terrible customer service, and waste of my time over multiple trips there. They claim the intervention to fix the dial had nothing at all to do with the hands freezing the week after their repair man fiddled with the piece. I simply to not accept this failure to make things right and will never use nor recommend doing business with Corwin again. One hour later addendum: Corwin messaged me to let me know that my initial payment of $85 is going to be refunded to me. Note that I was repeatedly clear about the watch intermittently stopped and gets going when I reset the hands. At no time did Corwin tell me that they would pay for the added repair costs. I did get quite angry with the staff due to the frustration over how my concerns were addressed, and I apologize.

5 /5 Todd Grossman: Corwin’s Jewelers is the most reputable and trust worthy establishment in all of the Hamptons. I recommend anyone who even lives in New York City to come to Southampton and work with Travis and his team. They are fifth generation jewelers and their pieces and prices are best in class. They also do on site appraisals, consignment and buy jewelry. An easy five stars.

5 /5 Laila Mojeski: Corwin’s Jeweler in Southampton is outstanding! Travis helped me and was absolutely amazing—so knowledgeable, patient, and professional. I went in to have my ring from Corwin’s, sized & engraved. He made sure that the ring would turn out perfect. He also offered to clean the other rings I was wearing & took care of that for me! They also have stunning pieces displayed & I highly recommend visiting the store!

5 /5 Pedro González: I visited for a timepiece for a special occasion, but was not very sure what I really wanted. The staff were welcoming, informative and did not pressure me whatsoever. I was already compelled to purchase as I found something special with their guidance. Thank you Leslie for your expert advice and friendly demeanor. There are other stores in the area who fall drastically short of Corwin’s in every department

5 /5 Bad Froot: Skyler is 150% the person to go to when shopping for anything here. Between her patience, expertise, and overall respect for her clients, she makes this a smooth and painless experience. Before Skyler, we had a not so great experience but she was able to rework and morph the experience into a 10/10 experience. She salvaged some really special moments without much time to plan. Corwin’s, make sure you hold onto this person!!! She is the anchor of your shop, NO DOUBT!!!