Jared Jewelers - Amherst (NY)

5 /5 James Pusateri: I haven’t had much experience with jewelers until recently. I bought my fiancés engagement ring through a custom ring designer and purchased a warranty to cover pretty much anything. When a couple of the prongs on her ring bent, I submitted a claim and the warranty company told me to go to any jeweler for a repair. We walked into Jered Jewelers in consumer square on Niagara Falls Boulevard in Amherst, NY. We were greeted by one of the top three customer service people we’ve ever had the pleasure of meeting - Neil Gablenz. He greeted us and made us feel right at home, during what was a stressful time - having brought a very important piece of jewelry in to be repaired. He assured us that we were in good hands, and he was absolutely right. We left the ring and were told it would be ready in about a week. Not even five days later, Neil called and told us it was ready to be picked up. We came back to pick up the ring, and met with Neil again. Still charming, still friendly, so it wasn’t just a one off day that we met him and were absolutely pleased with his customer service oriented mentality. He is the real deal. The repair was perfect. We were so happy with it that we decided to pick out our wedding bands right there in the store. Neil spent a good hour with us as we looked over what felt like every ring in the store. We decided on exactly what we wanted and placed our order. These were being made to order so we were told they’d be ready on August 6. We received a call from Neil on August 3 that they were ready (three days early) so we went in to get them. The rings were as beautiful as we’d hoped and Neil was right there with us as we tried them on - and he shared in our excitement. Great job all around from customer service to quality of the jewelry itself. We are fans of Jered and it’s largely due to Neil as the face of your company that we first met, enjoyed seeing again, and look forward to seeing when we come back for future jewelry needs! I know this is supposed to be a review about Jered Jewelers, and I may have made it a bit of a review about Neil, but as long as he works there - the two go hand in hand to me. 100/10 highly recommend! Customers for life.

5 /5 Denise Peters: My son and I recently visited Jared Jewelers to look at gold necklaces, and we had a truly exceptional experience. We were helped by Marcy Rich and Neil Gablenz, who went above and beyond to make us feel welcome and supported throughout the process. Marcy and Neil were both incredibly knowledgeable and patient, taking the time to explain the different options and answer all of our questions. What impressed me most was how they guided my son through a significant purchase with genuine care and professionalism. It was clear they wanted him to feel confident and informed every step of the way—not rushed or pressured. They made what could have been an overwhelming decision feel exciting and memorable. The level of customer service we received was outstanding, and I truly appreciate the personalized attention and expertise Marcy and Neil provided. Highly recommend visiting Jared and asking for Marcy or Neil—you’ll be in excellent hands!

5 /5 Amanda Schucker: Neil is amazing! My husband and I came in to upgrade my wedding set, he was so kind and patient while I decided what I wanted. We also came in recently to purchase a chain for my son, a gift from my mom from her passing. Neil gave me so many options and was honest with his recommendations. Every time I come into the store, he remembers our names. He is very personable, takes pride in customer service and is always so accommodating. I have always recommended Jared’s but Neil goes above and beyond! Thanks again! -Amanda Kreps

5 /5 John Perry: Charles was the perfect salesman, knowledgeable, courteous, and professional! My son and I had a wonderful experience and picked out an amazing Levian piece for the wife. I cant wait for the customizations to come in! Thanks for everything and as always we are glad "We went to Jared" Edit: The Boulevard Jared in Amherst and Charles hit it out of the park with this one! My wife is absolutely in love with the pieces we got from there! The customization came out perfect and I could not be happier. Continue the good work and we will definitely be referring our friends and family.

1 /5 Julia Keppler: Update review: I never imagined I’d be writing a review like this about something as meaningful as my engagement ring. I purchased my ring from Jared Jewelers expecting quality, craftsmanship, and something that would last a lifetime. Unfortunately, what I received was the opposite. Within a short time of wearing it, the band began bending — not once, but multiple times. I’ve been incredibly careful with it, but the ring simply isn’t holding up to everyday wear. I’ve had to take it in for multiple repairs, and each time I leave wondering when it will happen again. Marcy the manager of this location told me “ this engagement ring was never meant to be worn everyday” which seems an absurd statement for an engagement ring which is meant to be worn daily. This is supposed to be a symbol of love and commitment, but instead, it’s become a constant source of stress and disappointment. What’s worse is that the experience has genuinely tainted what should be a joyful, memorable chapter in my life. Instead of admiring my ring with pride, I find myself worrying about its durability. Jared promotes itself as “a keeper of your most precious moments,” but how can that be true if the quality of their jewelry can’t even withstand basic wear? I expected so much more from a company with Jared’s reputation. This isn’t just about metal and stones—it’s about trust, memories, and the emotional significance attached to a once-in-a-lifetime purchase. I regret not going elsewhere. I hope Jared starts living up to the standard their name suggests, because right now, it feels like they’ve forgotten what they’re supposed to be keeping. You go to places like Jared under the impression you are paying for quality lasting jewelry. My fiance bought my engagement ring from Jared and in only a few months the setting of diamond began to move side to side and bend back and forth w v little pressure applied. I’m very careful with my jewelry. After the same thing happening again and again taking countless trips within the first year to Jared to utilize my warranty and get it fixed a worker there told me that all it needs is to be bent back in place took my ring and bent it back straight and said that’s all they’ll do too. So a short period of time goes by I look down and my entire setting on my ring with my diamond has broken off as the engagement band they sold me had such incredibly weak points on either side of the setting. I bring my ring into Jared in three pieces now and I’m told yes they can fix it but again this will just happen again and offer to upgrade my ring to a stronger setting for a small fee of $1400. I’m very disappointed at the quality of the jewelry Iv purchased and for the amount my fiancé paid for this ring it should not be so incredibly flimsy. I believed Jared held themselves to higher standards and quite frankly shouldn’t be selling a ring they can’t count on to not “just break again” as the workers at Jared told me.