James V Clune Agency Inc - Elmira (NY)

5 /5 Caroline Pautz-Samuels: Always helpful, went out of their way to help during Covid-19

1 /5 James Schiavone: Very dissatisfied with this agency and finally made the switch after several years. - The receptionist was always rude, often not allowing us to speak with an agent and saying she’ll give them a message. Then we wouldn’t hear back after weeks... on the off chance that we were able to speak with an agent, they would say they never got a message. - Very poor communication. - they did absolutely nothing when my parked car was hit by another vehicle. I had to call incessantly to get ANY information on how to process my claim or get the status. I sent the same police report to them several times with confirmation and a month later they would ask for it again. Ultimately had to bypass them entirely in order to get the claim handled. - they didn’t take pictures or offer any guidance on how to proceed with filing a claim. - unhelpful with selecting coverage options. We had to do this ourselves as well. Based on our experience with Clune, keep looking for an agent.

4 /5 Melissa Peterson: I love how flexible the agents are, anytime I ask a question, they have an answer. They make changes in a timely manner. Highly recommend!!!

1 /5 Kansass Smith: Rates are high and the team was insensitive with the handling of canceling my deceased mothers policy. Communication within the agency seems poor and I had to repeatedly state that my mother was no longer living multiple times, even within the same conversation.

5 /5 Chris Russo: Theyll do you right. Good old hometown service.