Matt Roe - State Farm Insurance Agent - Syracuse (NY)

Dan Tette Scott and the team at Vail have been handling all of my insurance needs for most of my adult life. I have always felt that I have been completely covered, most importantly, but also that I have zero need nor desire to shop around for a better rate. Any time I have had an incident to report, the process has been comfortable and easy. I have continually reccomended Vail insurance agency to anyone I know who is in the market for new insurance.

Jacklyn Adorno had a really positive experience with State Farm’s customer service. Jose The representative was friendly, knowledgeable, and handled my issue quickly and efficiently. It made the whole process stress-free. Definitely appreciate the support!

Behzod Vafo Ive been a client of this insurance broker for 8 years, and my experience has been consistently excellent. Even though Ive only visited their office a couple of times, theyve handled everything smoothly over the phone and by email throughout the years. They are always quick to respond to my questions and take the time to explain things clearly. Right now, Im in the process of transferring my license plate to a new vehicle, and they patiently walked me through the entire process. They also gave me helpful advice on how to complete it as quickly as possible. Im very grateful for their professionalism and support. Highly recommend!

Tammy Duncan-Vilsaint I had an exceptional experience working with Stephen , my insurance broker. From the start, Stephen demonstrated professionalism, deep knowledge, and a genuine commitment to finding the best coverage options tailored to my needs. He took the time to explain complex details clearly, answered all my questions with patience, and made the entire process seamless. His attention to detail and proactive communication gave me peace of mind, knowing I was in capable hands. I highly recommend Stephan to anyone seeking reliable, trustworthy, and efficient insurance services!

Diana Dwyer They have been my agent for over 20 years and they are great!

Tracy Higginbotham Christina is a true professional and a delight to work with. She has exceptional knowledge in the field. You cant go wrong working with her for all your insurance needs.

Greg VanMeter Jess and Dan were absolutely amazing! To find well informed, friendly and great customer service is unfortunately difficult to find, especially nowadays. Jess was so informative and helpful for my home owners insurance and Dan was so patient and answered all of my questions and gave fantastic feedback on my term life policy. Theres a reason I have everything through these guys and its because of people like Jess and Dan. Possibly a little pricier than other places but I am a firm believer in you get what you pay for and with these guys, you get quality help and fantastic coverage. Thank you so much!!!

Brandon Fernandez As someone who has historically shopped and browsed for insurance quotes myself, shopping for a quote through a broker for the first time (here) was quite the experience. My agent Angelina V was sure to communicate and relay the best options for me in addition to helping me finalize everything in record time. I wont hesitate to shop here again the next time I am in need of insurance.