James Demmer - State Farm Insurance Agent - Middletown (NY)

Dillon Rowan Had to get my DOT filings corrected after an audit flagged gaps in my coverage. Royal Service didn’t just rewrite the policy, they actually reviewed what caused the issue in the first place and helped clean it up for good.

Brendan Peck I went through Urbanski because my Dad insisted on it. Initially when I called, I was told I had to come in because "they dont do business over the phone" in 2025. Immediately I didnt want to go with them because thats just outdated. I sign up for my policy anyway and went through progressive. We paid all of the 6 month up front. A month later, I get a notification on that it has been cancelled. I call progressive and the bank to ensure everything was correct, the bank says there was never a payment they declined and theres plenty of money to pay the 6 month premium Urbanski had no information for me and didnt even know it was cancelled. Progressive ends up telling me they cannot sign me a policy in NYS at all now that it happened once. Basically, this boils down to an issue of entering the card information incorrectly or something on the Agency side is what I was told. Now I cant go through progressive at all, have to pay more through the next lowest company, and will not be going through Urbanski for anything anymore. Should have trusted my gut or checked the reviews before just trusting them. Look anywhere else. Update: Finally got them on the phone today. Let the rude old man know that I didnt appreciate being screwed out of a policy with Progressive, he simply said "okay goodbye" with no apologoy or anything whatsoever. He was cutting me off the entire time I was explaining what happened and how we arrived at the fact that he screwed everything up. No apology. Kept saying "did you call progressive?" Each time I spoke. Isnt the entire reason we go through an agency so that they can do this stuff for us? This is hands down the worst experience Ive ever had as a customer.

Veronica Wolfe Took 3 calls to correct insurance cards. We never made changes, the deleted a name

Дарія Кейзор Taras made everything simple and easy. He’s very friendly, quick to respond, and explained my options clearly. I’m very happy with the service!

Susan Lehnen Sue at Turnbull Insurance is one of the best agents. We’ve been with her for 20+ years. Always has our best interest at heart.

Laurie Smith Everything has improved. Im still not happy with the online experience that is very difficult to manage. I gave up and asked for hard copy bills. However, Carrie is wonderful and responsive.

Katherine Smith I was looking for new car insurance because my premium was becoming to high and Sarah was amazing. She found me a quote that saved over half of what my insurance company was trying to charge and everything was settled in minutes. She was so nice and patient with me. Thank you so much Sarah for your help.

Michael Frame I had an excellent experience working with Bryan at State Farm. He was professional, knowledgeable, and took the time to explain all my options in detail. He helped me find the perfect coverage for my needs at a great rate, and the entire process was smooth and stress-free. His customer service is top-notch—always responsive and willing to go the extra mile. I highly recommend Bryan and his team to anyone looking for reliable and friendly insurance service!

Joanna Canary My initial contact was with Tristan and he was wonderful. He answered all my questions and got me the policy I needed. I have had subsequent contact with the office and Jason. All interactions have been positive - a tribute to the leadership at the agency. Kris Yelverton has a great team, has empowered his people and has reason to be proud. I can recommend them without hesitation.