Harnik Brothers Jewelers Inc - Tarrytown (NY)

5 /5 Sylvia Bennan: Great service, from the owner and Philipe (I’m sorry if I spelled your name wrong!!) appreciate their help and patience, willing to work out a deal on higher priced items.

1 /5 Willa Hallowell: Thus far, I am not impressed by the watch repair guy. I came in with a watch that needed a winding mechanism stem (not sure this is he correct term). He was barely polite. I was told they might have it back by Saturday. I stopped by, but it wasnt ready. This was too bad as I didnt want to be abroad for a month without my watch. But the real problem was the way in which the guy spoke to me. He was dismissive. "Dont be so upset. Its just a watch." He displayed no empathy or understanding of the basics of customer service. He could have said, "I will do my best to get your watch back before you leave." Instead, he kept telling me that my watch wasnt that important and I shouldnt bother being upset. I told him that he had no right to tell me what I should or shouldnt be feeling.. He just kept telling me it was only a watch and implied that it was silly of me to be upset. I am a pretty well balanced and positive person but left the store feeling that I had been talked down to. His self-awareness and customer service skills need upgrading. I live at Kendal on Hudson and have already told several people about his attitude. Reputations are hard to build and keep but much easier to lose. I do not know the owner who may be wonderful. I just want him to be aware of the impact of his repair mans behavior.

5 /5 Chole Bernales: Great service! I have been going to Harnik Brothers Jewelers since moving to the area for all of my jewelry repairs. Recently, as a gift my husband wanted to get me a new wedding ring. I went to Steve with my design and explained what I wanted. He was great in telling me how to better the design and fit it within my budget. Steve went above and beyond and created me the perfect ring, exactly to what I wanted and delivered the product quickly, finishing the ring in 1 week! I would recommend Harnik Brothers Jewelers for anyones jewelry needs.

5 /5 Michelle D: Steve is a master craftsman. I purchased our wedding bands and engagement ring from him years ago and recently had them resized by him too. The rings look even more amazing now than they did new. His attention to detail and dedication to his trade makes him a top-notch jeweler...a rare find these days. If youre looking to purchase high quality and one-of-a-kind pieces, be sure to stop by. If he doesnt have it, he will be able to find it. This jeweler is exceptional...witty, personable and meticulous.

5 /5 Gregory DeSantis: Great place to buy or sell a Rolex. Ask for Steve. There is always a great selection of steel sport models in stock. I stop in once or twice a month to check out the new stuff or to have my straps swapped out. Steve is very open and transparent about his prices and will find any model you are looking for. If you are a Rolex collector it is nice to have a place like this to go to see the watches and talk to a knowledgeable jeweler like Steve. It a relaxes environment to sit down and try them on a bunch of watches. Stop in to say hi and see what they have in stock!