Erik Jewelers - Tonawanda (NY)

anna baichu My experience with Hazel was great for a nose stud piercing. They gave tips on how to take care of the piercing and was accommodating.

Kaydence Lester My boyfriend gave me a promise ring and it ended up being too big so I stopped by this shop. Super duper nice really professional staff I felt really taken care of. The man that assisted me measured my finger and then took my ring and put it in a little envelope and wrote my finger size on it then sent me on my way and told me they would call my phone in about 2 days. Indeed 2 days later they called me, I was busy so I couldnt come in until about right when they close, I called and asked if they could stay open just 5 minutes longer and they were very nice. They waited for me and I picked up my ring, I think I paid 45 bucks I havent much experience with getting stuff resized but that seemed reasonable. Overall 10/10 experience, quick and easy, I cant tell they even touched the ring aside from the fact it fits me perfectly now. I will come back here for any jewelry related needs in the future and recommend to anyone whos looking for such services.

Joshua Minkler Eric and Vinita helped us pick out our wedding bands. They were VERY patient and EXTREMELY helpful and let us try on a ton of options. We are very happy with what we got and this was very memorable.

Sarah F I am very happy I found this spot and would definitely recommend going here. After my grandmother passed, I had a bunch of her watches and jewelry just sitting in a drawer. I finally decided to get them fixed up, and Ralph was super helpful. He resized the watches, shined everything beautifully, and was honest about what was worth fixing. Now I get to actually wear my grandmother’s pieces, which feels so special.

kwaku baako Yvette have exceptional customer service. Thanks for your patience and offering as all the help we needed will definitely come back because of her exceptional help.

Sean OGrady Could not recommend more! Frank at Jerrys jewelers helped me design my fiancés engagement ring - he did an absolutely fantastic job. The entire process went amazing - from the initial consultation, to finding the perfect center stone, then to finally designing the ring setting, Frank was patient and assisted in every way possible and went above and beyond any expectations in creating the best ring for my fiancé. Couldnt be happier when working/shopping with Jerrys Jewelers

Hannah Grant I had such a great time shopping here. Staff are so friendly and are willing to spend as much time as needed to help you find what you truly want. The vibe was not pushy at all, and they’re honest about the differences in pieces. They priced things about on par/average for what you would expect. Got a few great pieces, will definitely be back!

Deniz Warney I truly can’t say enough good things about this place or the people behind it. Tom as well as Debbie are absolute gems. Over the past year, I popped in more times than I can count, trying to figure out what kind of wedding band I wanted. Every time, they welcomed me with kindness and patience. When I was finally ready, the process couldn’t have been easier or more special. I felt genuinely cared for, not just as a customer, but as a person. My wedding band is everything I hoped it would be, and more. The quality, the service, the attention to detail, it’s all top-notch. This is the kind of place you keep coming back to, and the kind of people you want to support. I wouldn’t dream of going anywhere else. If you need something special, this is the place to go.

Janet M D’Erricos is my favorite jewelry store by far. The most professional, reliable and friendliest staff who are truly knowledgeable and excellent at their craft. Design, repairs, settings, sizing and more are all done on premises with owners overseeing everything. Look no further!

Yuliana Suarez A Truly Unforgettable Costumer Service Experience About two years ago, I bought a beautiful ring from Phases Store in Lake George. Not long after, a small piece of the ring came loose. I reached out to the store through Instagram, and they immediately responded with kindness and a promise to help. Since I only visit Lake George once a year and the store relocates to Florida during the winter, I held onto the ring until I could return. This weekend, I finally made the trip back—and what happened next completely blew me away. When I spoke to the owner, he told me that after my message two years ago, he had already contacted the designer and ordered a replacement ring for me. He had kept that ring in his car ever since, waiting for me to come back. Two whole years! The moment I returned, he handed me the new ring—no hassle, no reminder needed. I was honestly stunned. I have never experienced customer service like this before. It was not only thoughtful, but deeply genuine and personal. Phases Store doesn’t just offer beautiful, high-quality designs—they also offer something truly rare: unmatched care and integrity. I am beyond happy with my new ring, and even more touched by the way they stood by their promise after all this time. If you’re ever in Lake George, make it a point to visit. You’ll find stunning pieces and people who truly stand behind what they sell.