Ashcroft & Oak Jewelers - Buffalo (NY)

5 /5 Michael Teloh: I buy all my watches here. I have never been disappointed. The service is exceptional. This past time I purchased something, Faith S. was awesome. She was very informative, professional, and helpful. Faith took the time to talk to me about the product and definitely helped with my purchase. Thanks Faith S. The manager was so pleasant to talk to as well. They really appreciate you as well as I appreciate them. I definitely recommend coming here. You wont be disappointed.

5 /5 Camron Campbell: Alexis helped me to find a ring and it was very helpful having her guide me on a pick. This week I might go and buy it. (Later) I got the ring and like it a lot. The only snag was my bank being annoying holding up the payment process. They were really kind and gave me cleaner also. The new one doesn’t need it my grandfathers ring has to be cleaned. I appreciate all their help. I recommend talking to the lady with hand tattoos or the grey hair guy. Both super nice.

5 /5 Lenin Marino: I struggled for a long time to find a wedding band that I liked. Despite visiting multiple jewelry stores in various malls throughout the Buffalo area, I couldn’t find what I was looking for. Then I came to this store, where Richard helped me discover the perfect ring. It combined features from 2-3 different designs and ultimately became a custom-made piece that was just right for me. We were so pleased with the final result that we also decided to purchase a luxury watch (a Movado) as well! Highly recommended!

1 /5 K G: I am beyond disgusted with the store. I have had my wedding ring for more than three years and have added onto it within the three years. The jeweler can never get anything correct when it comes to sizing or adding beads to make it fit my finger and he is only there During the times or customers are unable to reach him. This Store has gone through staff beyond belief. It has an extremely High turnover rate. I was promised my Ring two weeks ago. I have been lied to multiple times today. My husband called in to see if my ring was available as it was promised to be in today and the new manager was completely brash has absolutely no management skills and or customer service skills or soft skills. She proceeded to tell me that my ring was going to be out for week. What happened to customer service what happened to communicating with your clients that have spent thousands and thousands of dollars at this company. It is lacking more than a good manager. It is lacking everything in general. I will no longer be doing business with this company that I looked so highly up to when the first set of staff were there and made sure that everything was done correctly when it came to communication. I am beyond disappointed I can’t even say mad. It’s pretty much above that but the new manager needs to go. It’s as if she moved from McDonald’s up to a jewelry store manager, but then hangs up on her clients because she doesn’t know how to rectify a situation and or properly speak to a customer that is disappointed due to the multiple lies I have been told to them in regards to their jewelry pick up. This company is falling apart and falling apart fast. I will not recommend this business to anybody. Continue to my complaint received my ring three weeks later and everything is bent, and now it is cracking I took it to a different jeweler, and they said that it was poorly fixed and it’s cracking underneath the van because it was probably placed under too much heat, I am unbelievably Dissatisfied. I can’t even say I’m angry. I am actually disappointed that this actual organization is open and selling to the public, knowing that they do not have educated people that knows how to handle or size jewelry correct correctly. I am now forced to have to take the legal route since they will not correct the problem and every single time I ask them to correct the problem. It comes back to me damaged even more not to mention now I’m missing two diamonds.