First Merchants Bank - Sterling Heights (MI)

1 /5 Frank Ibrahim: The manager in this branch is not helpful to anyone, acts arrogantly and treats customers in an inappropriate manner.

5 /5 Chelsea Geddes: The customer service at this bank is absolutely amazing. They go way above and beyond for their clients. I normally do not do too many reviews. I only do this if I am very impressed with a company. They have completely changed my thoughts about banks. I have always despised banks because of all their random fees and the horrible customer service I have always received from other banks. Katie, one of their employees, has been great. Since the beginning anytime I have had any questions she has always been right there to help me. On top of the customer service being top notch, there are no random pointless fees. I can use any ATM without a fee. And the fees they have are not astronomical. I would send any and everyone I know to this bank for their banking needs for sure. I highly recommend this place.

1 /5 Taylor S: They really wanna charge $6 to cash a check from their own bank lol fooor whaaatt exactly…?! WALMART IS $4 just go there :)

3 /5 Painter J: Level one is great to bank with and all of the workers are very helpful. The ATM, however needs to be fixed. Its the only one near my house and it is TERRIBLE at depositing cash. If I insert more than one bill at a time, it spits them all out, one time it shot a $50 onto the ground instead of gently releasing it out of the ATM. Lately it wont even accept bills. Every time I insert money now, it says that my bills could not be read. This is very aggravating and my only issue with the bank. Please fix this issue.

5 /5 Justin: Lisa has been instrumental in helping guide my business and myself through these crazy times. Its clear they care about their customers, and Im confident I might the right choice leaving my previous (larger) bank. Live and learn.