Matthew Long - GEICO Insurance Agent - Lafayette (LA)

Lee Lee These ladies have take very good care of me for many years

Jadeyn Gomez I had a fantastic experience working with Heather. From the start, she was incredibly knowledgeable, patient, and genuinely committed to helping me find the best coverage for my needs. She took the time to explain every detail and answered all my questions without making me feel rushed or overwhelmed.

Kurtis Turman Update: I previously posted a pretty bad review on Progressive stemming from an issue I had with them IRT replacing my windshield & sunroof. They both had to be replaced because of a small crack that started inside of the window. Long story short they originally refused to purchase the glass for the sunroof because they said they could get it from Safelite for 700 bucks cheaper than Tesla which would have left me eating that part of the bill. They did make this right by paying for the glass and also by returning 500 of my deductible. I was actually satisfied with their resolution but now the things I weren’t satisfied with: They put this on my car report as an accident which is going to ruin the value of my car and mess me up with shopping around for other insurance. It wasn’t an accident, in fact, it was a replacement of a windshield that had replaced about a year prior from guys who: Safelite. Second thing is just the inconvenience. The way they operate I ended up being without a car for a day because they didn’t pay their part I missed out on being able to pick up the vehicle in a timely manner. Then I was talking to a guy that couldn’t make a decision to take care of me even though he knew that what was going through wasn’t right. BLUF: I will be looking for another insurance provider. I’m a firm believer that conducting square business is the most important part of our economy. If you provide a service you should not try and weasel your way out of it and I felt that Progressive in this instance was trying everything they could to not uphold their end of the agreement and this is no different to me than predatory lenders.

Amy Gray This woman was more than patient, as I was aggravated. I apologized and she was so understanding...like talking to a friend. Very helpful, personable and professional all in one, as she informed me of coverage I did not require as well. Very pleased!

Nieysha Brown Mr. Sean was so helpful! I appreciate his time and patience. He carefully explained to me what was going on with my policy to help me get a better understanding of the price. Thank you for your help, I learned a lot that day.

jonathan mcmanus They did a spectacular job of working with me to get a reasonable quote for my car insurance! I definitely recommend them. Ms. Dawnn Rommes was exceptionally patient, polite, and friendly as she looked for ways to assist me-and in the end-came up with the best policy I could find. Thanks again!

Rick Knight Excellent customer care. Always polite and prompt. Prices will be comparable. I have been a customer for around a decade. I am leaving for Arkansas and wanted to share my experience. Thanks Cindy and Darlene!!!! Rick K.

Annette Allen Very friendly and professional.