1 /5 Yari Peña: I had a terrible experience with this insurance company. The assigned adjuster refused to acknowledge valid parts of my claim, including loss of use and diminished value, without providing any clear explanation or justification.
When I attempted to escalate the matter, I was told that the supervisor, RICHARD WALCOTT, would not speak with me, which is completely unprofessional and unacceptable. Their lack of communication and unwillingness to review or discuss the issues shows a complete disregard for policyholders and their responsibilities under Louisiana law.
I have since issued a formal bad faith letter and reported them to the Louisiana Department of Insurance. If youre looking for an insurance company that respects its customers and processes claims fairly, I strongly recommend looking elsewhere.