Spritz Jewelry Co - Champaign (IL)

1 /5 Matthew Matuniak: Reposting a review. I previously posted a review about getting terrible service from Spritzs. I took several watches in, mainly to resize bracelets by removing links that were stubborn. They were rude, didnt listen to the actual asks I had, and tried to charge me for not doing anything on some pieces. I left a watch with them that had a broken spring bar pin in the lug that needed to be drilled out. They used too big of a bit and over-drilled the lug hole, damaging the lug. I also left a watch with significant sentimental value to be cleaned. After cleaning (bath cleaning on the case and bracelet, not full disassembly) it showed a ton of scratches and the crown didnt sit properly in the movement, causing wear in the movement when I would turn it. I didnt wear it as much for fear of damaging it. I finally had the chance to properly disassemble the watch and check why the crown wasnt set properly. During the cleaning when they reassembled the watch they broke the movement holder ring by overtightening the caseback and didnt have the patience to reengage the crown properly/fully with testing. Real arrogance from the watch repair team that they know what theyre doing, but they clearly dont take enough care. When I posted the initial negative review, Jim had the gall to call me and complain about it because he offered a good price and didnt understand why I would immediately go to a negative review instead of working with him. I caved and took it down and said Id give him another chance. Here I am 6-9 months later facing hundreds of dollars to chase down replacement parts (movement holder on a watch thats out of manufacture) on a watch they broke and Im not inclined to given them another chance to mess up after over drilling a lug, breaking a movement holder, resetting a crown poorly, and having bad customer service to boot.

1 /5 Josh Norman: Unwilling to compromise. Unable to provide ring estimate with detailed design and general material information (14k, lab grown, size 5etc.) despite 4 other jewelers in Champaign doing so without hassle. Rude on phone call, " I was hoping at some point in your lives youd be able to schedule an appointment to come in"

5 /5 Ali Burianek: Fantastic service. Unfortunately do not know the ladys name who helped me today, but she was very kind and helped me pick the perfect leather band for my Citizen watch. Also tightened a clasp on one of my Divers free of charge. Will definitely return for future repairs. Thank you! Attached is a before and after photo. Great work!

2 /5 Zoots: I have done business with Jim and his former partner Ron for decades and had great service- repair and battery replacement in my watches, jewelry for gifts and myself, and beautiful items for the house. But my last service with this is my last time I will do business with them. I came in with a watch that needed cleaning and a battery and my wife came in with gold to sell and Jim said that the value was $185. The watch was going to take time and we would settle up the difference after the watch was repaired and cleaned. When we returned a week later, he wanted a "ticket" for the gold and said that was their procedure and we should have gotten one from him. But he had not given us a ticket and would not pay for the gold my wife left with him. Jim indicated that it was our fault for not following their procedure and getting a ticket. I think he is losing it and I will not trust him with my valuables anymore. Before this event, Spritz deserved a 5-star rating, but no more.

5 /5 Greg Hargus: Ive been a long time supporter of downtown, with great shops& local business ppl. This shops specific spot is so convenient. Pull up to front door in diagonal parking was a treat to view amazing store front jewelry display. Staff were the same, who sold me wedding ring 55 years ago. Dependable, friendly, knowledgeable, and skilled craftsmen. Thanks again.