1 /5 Matthew Matuniak: Reposting a review.
I previously posted a review about getting terrible service from Spritzs. I took several watches in, mainly to resize bracelets by removing links that were stubborn. They were rude, didnt listen to the actual asks I had, and tried to charge me for not doing anything on some pieces. I left a watch with them that had a broken spring bar pin in the lug that needed to be drilled out. They used too big of a bit and over-drilled the lug hole, damaging the lug. I also left a watch with significant sentimental value to be cleaned. After cleaning (bath cleaning on the case and bracelet, not full disassembly) it showed a ton of scratches and the crown didnt sit properly in the movement, causing wear in the movement when I would turn it. I didnt wear it as much for fear of damaging it. I finally had the chance to properly disassemble the watch and check why the crown wasnt set properly. During the cleaning when they reassembled the watch they broke the movement holder ring by overtightening the caseback and didnt have the patience to reengage the crown properly/fully with testing. Real arrogance from the watch repair team that they know what theyre doing, but they clearly dont take enough care.
When I posted the initial negative review, Jim had the gall to call me and complain about it because he offered a good price and didnt understand why I would immediately go to a negative review instead of working with him. I caved and took it down and said Id give him another chance. Here I am 6-9 months later facing hundreds of dollars to chase down replacement parts (movement holder on a watch thats out of manufacture) on a watch they broke and Im not inclined to given them another chance to mess up after over drilling a lug, breaking a movement holder, resetting a crown poorly, and having bad customer service to boot.
