Neal Polacek - COUNTRY Financial Agent - Waterloo (IL)

Helen Lopez I went to the office to get information and/help when my vehicle was involved in an accident where I was not at fault. I didnt know where to begin since I had never had an accident before. From the moment I entered the office Natalie at the front desk greeted me and asked how she could help me. She then helped me figure out who I needed to contact, gathered all the information I needed and provided me with the exact person that I needed to talk to, phone number, extension and claim number. She was polite, patient, professional and friendly throughout the entire interaction. Natalie is a definite asset for this business. I am very happy that Natalie went above and beyond to help me. I am an extremely satisfied customer.

Brittany Jones Friendly staff and very helpful!!! Great rates and easy to find. I highly recommend this branch and its service and great team

Dennis Ulrich Jose is very knowledgeable and easy to work with when looking for medicare insurance. He helped find a policy Im very happy with and answered any or all questions I had. Would highly recommend if looking for insurance needs.

Pam Harmon I can count on Julie to answer all my questions. State Farm has always covered me and my family. I use them for my home and vehicles. I highly recommend her!

Jan Crites My agent, Chuck Schmucker, went the extra mile to help me with my insurance needs!

Palwan Kaur kaur Daniel worked fast and efficiently. He explained the policy options and helped me get the best rates possible. I felt confident in every step thanks to his expertise and professionalism.

Jeffery White Secretary is on the ball

Lynn Brad I used Scott for my auto insurance and he is so easy to talk to ,he is knowledgeable, and he was patient as he walked me through the whole process. 10 out of 10!