Lomax Insurance - Mt Vernon (IL)

Nick Vasquez Today I called my insurance broker Stanton Insurance because I needed a windshield replacement for my daughters car. I had already called 3 companies to get quotes but I just had a question on my deductible. Susan answered and was extremely helpful so much so that I realized my earlier calling the repair companies was in vain! She immediately found me a service, locally, that would come to my location at my convenience the NEXT day! Susan checked for the best price and made sure I was completely happy with the details! Thinking back to my wasted time on the internet, answering questions and the time I wasted calling other companies with their aggravating automated systems really made me appreciate my 15 minute call with Susan! She is an exceptional asset to their team! But this experience did bring up a shortcoming with my past dealings with Stanton Insurance here in Monmouth and need to report that shortcoming. To be honest, the shortcoming is on me for not shouting out Stantons incredible service! Ive had them as my insurance brokers for years, decades even, and they ALWAYS go the extra mile to meet my families needs! We love Jennas contagious smile and her unyielding professionalism to get the best for her customers! Jeff is great too, just not as good looking as her!lol (Im sure my wife would disagree!) But all kidding aside- I remember when Jeff called us and told us hed found a better house insurance carrier and a better plan for our 4 vehicles for hundreds of dollars cheaper! It made me realize then that these people are ALWAYS looking out for us! I dont say this often, truly never, but the Stanton Insurance is like family to us! For years I soley dealt with their father, God bless his soul, and when he passed, his very capable children stepped up and continues his legacy for exceptional service. Disclaimer: I am neither employed nor have any family ties to Stanton Insurance or any of their employees- nor are they paying me a Jillion dollars to write this review! Susans great service just reminded me of my oversight of not showing my appreciation for a wonderful local family owned business!

Charlie Nicholson TSA pre-check info - No fingerprinting at this location, the Belleville option has fingerprinting, make sure to use Apple Maps because google takes you to the wrong place. This location does do TSA pre-check services, just not fingerprinting. Gentlemen at the front was very helpful.

Will Patterson Any questions, any discrepancies, anything at all Paul and his staff will immediately be in touch and help as much as they are able to help you and your family.

Justin Freeman Always helpful, answers all my questions, and always finds me the best rate.

Andrew Healy Great customer service! All all-round wonderful help and attitudes. Ive been a client here for well over 15 years

Tammy Gerberding Bambi is great. She really helped a lot she got my insurance cheaper than what i had before. I recommend asking for her at Farmers Insurance Pinckneyville IL

Jomira Crespo Nelson is the best, just a great human being with the up most respect. Thank you for fifteen years of great service to my husband, and I.