Bob Oetting & Associates Insurance Agency - Charleston (IL)

Javier Garcia Great customer service excellent experience! Thank you guys so much

Regina Fox Justin is always there to help. I know we are taken care of. Thanks so much.

Lisa Edwards Get good insurance here

Susan Heaton Since I was not able to discuss my claims with my agent Tyler Hansen. I was referred to Dan Kniss which was not available has not call me back. Referred me to Country Financial Bloomington HQ. I am writing to express my ongoing frustration with the lack of communication regarding my two weather-related claims with agent Tyler Hansen. Over the past 4-5 months, I have made many calls without receiving any callbacks. When I requested a scheduled call via email, Tyler asked me to send my questions by email instead. He did not answer my questions. This lack of responsiveness and guidance has been disappointing and indicates a significant gap in customer service, claim services. A failure to respond, guide, communicate, respond. No effort to keep me in the loop.

Robert Alderin Very friendly and easy to work with,highly recommend

Shirley Gulatto I have been doing business w/farmers since the 70s.have always been helped and advised,always had agents take time to answer all my needs,thanks.

Kyle Wiedau Initially very pleased when switching over my home-owners insurance. Fast forward 10 months into the policy and they are now stating they made a clerical mistake on their part initially and I owe $265 or they are cancelling my policy. I have 11 days to find new home owners insurance. The broker I deal with is Midwest Preferred Insurance Services. I initially asked to speak to a rep who made this decision and am now being ignored. Pretty disgusting way to treat a client.

Vitor Occhiutto The best auto insurance experience! They explained everything very clearly since our first contract, and we got the best prices for those services. They respond quickly to phone calls, emails, and other forms of contact. We never had any problems, and when we were in an accident, everything went as smoothly as possible because they took care of everything and were constantly calling us to see if everything was okay and what the latest updates were, and theyre also very friendly and attentive. Highly recommended!

Nadia Sem Clemens Insurance Company has been a fantastic partner for our commercial insurance needs. Their team is knowledgeable and responsive. They took the time to understand our business and offered a customized policy that gave us the protection we needed at a fair price. All questions are handled quickly and professionally, which gives us peace of mind knowing we’re in good hands. Highly recommend Clemens Insurance to any business looking for trustworthy and personalized insurance service!