1 /5 Nina Newman: Claims specialist lied to me regarding a claim. Said that a deductible would not be needed, as subjugation would occur prior to the vehicle being worked on, since the shop would take 3 months to get it in.
Upon the car being brought in, was told again that everything was taken care of and there would be no cost. The autobody shop also stated they have been working with progressive and all was taken care of. 3 weeks later I receive a call that the car is ready and the bill is 1000k. I call progressive to find out why this is. I was told that I have to pay my deductible. I explained that their specialist told me the subjugation process was done and that this would not require my deductible to be paid. I stated that the phone call also stated that it is a recorded call, so that should be no problem to verify. I was told that the phone call was not recorded according to their system.
There was no accountability that there was dishonest and incorrect information provided to the customer. I was told “well you should have known that”, even though I am not licensed in insurance and expect to trust the information provided by licensed insurance providers, and that the person is no longer employed by progressive. Progressive does not care that the customer is provided wrong information that leaves families with large out of pocket costs they were jot expecting due to negligence by their specialists. It is okay because that person is no longer there. Unacceptable.
