4 /5 Emily Camargo: I previously left a 2-star review for White Diamond, but now I am editing it to a higher rating after receiving the product that we ordered. They gave us a decent quality product for literally half the price of other jewelers. Communication is not the best and it took a lot longer than they initially promised, but we would probably go back to them again.
Details below...
My previous bad review was because the communication with Harry and his staff was pretty awful throughout this process. They consistently gave me deadlines that they did not meet and could not deliver on the promises they made initially. When Id call to check on things, they would placate me with "Im personally working really hard on this" and "I promise Ill call as soon as I have more information." The only time that they actually called us when they said they would was before we had put down a deposit when they were still trying to make the sale. Not going to lie, there were moments where I was scared that they were somehow scamming us.
HOWEVER, Ive had a bit of a change of heart after receiving the final product. We gave them a pretty challenging custom job- I had an engagement ring set in silver that I wanted to be replicated in yellow gold with a wedding band to match. The quotes we got for this work from places like Jared, Kaye and Zales were over DOUBLE the price that Harry gave us, AND Harry basically threw in my husbands wedding band for free. To be clear, we could not have afforded to get these rings if it werent for Harry and White Diamond. And the rings are gorgeous! There are a couple of minor issues with the quality which probably wouldnt have occurred at a more mainstream jeweler, but Im really the only person who will notice. Overall we are thrilled with the product.
