2 /5 Elizabeth Coronado: I requested to have a wedding band contoured to my engagement ring, but due to miscommunication between business partners, my engagement ring was altered without calling for permission which ultimately caused permanent damage to my engagement ring. At first glance, its hard to tell which side was removed, but there is horrible cracking on the inside of the setting and dents in my gold under the accent stones that are still visible without a microscope. I requested to have the stone removed to do a better repair job, but they refused even after I offered to pay out of pocket. I am disappointed with the outcome as l have been a loyal customer over the last year and now have lost value on my ring due to poor restoration. It was in excellent condition and should have never been returned mangled.
