First Financial Bank - Ringgold (GA)

1 /5 Shannon Wallin: Had my account for about 2 years before Simply was bought out by First Financial. Had overdraft protection and apparently that was taken off when they were bought out. They charged payments for things that havent been linked to my account a year before they were bought out. Even charged payments for things that were on "stop payment". Got me for $400+. If you like keeping your money and not being screwed, go bank somewhere else.

1 /5 Janet Hamel: Since this last change over. Horrible. Should not have to jump thru hoops to get my own money. I have even been asked what do I need my money for. Rude and arrogant. This is my money

5 /5 Jesus Christ: After the passing of my father we tried to close out his accounts with the Rossville branch. We were given the run around even though we had all the paperwork. Forced to open two more accounts just to close out one. After months and another 8hr trip to go back to the bank we decided to go to a different branch. Brittany at the Ringgold branch took care of us in record time and we were on our way without hassle. A few hrs later at the bank closing time she called us to let us know there was another account that had been missed. She promptly made every effort to accommodate us while we were still in town. She not only deserves a raise. She should be be the bank training agent on how to conduct customer service!!!

1 /5 Breianna Asher: Fraudsters! These people wont bother putting your paycheck in your account until the following monday, meaning they get to use it before you do! Also, I went in there to close my account and the lady claimed she couldnt do it that day because I had to deposit money to restore it after overdrafting but I recovered it in cash in person with the teller. She is on CAMERA promising me that she would close the account the following day claiming she couldnt do it then due to the money processing in.. (mind you i gave her the full amount in cash....) I also asked her to please block any charges that might try to come through as I had explained to her I was done banking with them and did not want anything going through on that account. She claimed she couldnt prevent any of that from happening. So guess what happened, the account over drafted again because I hadnt had a chance to swap over one account with my new banks information. These people expect me to pay for the losses and damage done intentionally to me. They can all kick rocks, I call down a curse upon them! I will be contacting the better business bureau about this! Find a new bank and FAST! Letter i just sent them since they never contacted me; Consider this a formal notice. I am contacting my attorney to discuss the actions I can legally take against your bank for the malicious way they have violated me and cost me very damagingly. I will give you 3 business days to correct your immortal actions. On the day I went in there and handed your teller the full cash amount to restore my account from the negative so I could specifically close the account. I am on camera walking inside your building and doing so. Your teller is on CAMERA lying to my face saying she could not close the account that day because she had to wait for the money to process through when I literally just handed her the full cash amount. Cash doesnt need check processing time. I also asked her to block any charges that might try to come through and she is on CAMERA saying she cant do that either. Since theres nothing your teller could do that means your bank is at fault for all the fees purposely piled upon me because I did in fact try to approach this the correct way. I will be copying this letter and making it public so that every other local consumer can know what yall are really about.

4 /5 Its just Me: When this bank changed from community national to simply bank I almost found a new bank on a couple of occasions. On one occasion I had a very unpleasant experience with an employee at the ringgold branch (possibly a manager) I was treated as if I was dumb and my money was insignificant. With that being said the ringgold branch has an employee named Brittany (not sure of her title) who is absolutely great! She is kind, polite, always has a smile on her face, treats you like you matter and will do anything she can to help you in a timely manner. I have been in customer service/retail industry for 20+ years and she is the picture of great customer service. This woman needs to be recognized for what she does. Thank you, Brittany! From a long time customer.