1 /5 Navin Deochand: Avoid Agent Gorav Gandhi at all costs. This agency has shown itself to be deceptive, unprofessional, and downright unethical in their practices. Here is my experience in detail to help others avoid falling into the same trap.
1. Unauthorized Charges: Despite having my auto-renewal explicitly turned off and directly instructing Gorav Gandhi to cancel my policy, this agency charged my credit card without my permission. Their own website even shows "AGENT ASSISTED PAYMENT," which clearly indicates that someone at the agency made the payment without my consent. This is a blatant violation of trust and financial ethics.
2. Unrelated and Unprofessional Requests: To make matters worse, Gorav reached out to me personally, requesting payment for my fathers insurance policy, which has absolutely nothing to do with my account. Is it standard practice for this agency to chase down family members of their customers for payments? This is not only unprofessional but also feels like harassment.
3. Dodging Accountability: When confronted, they refuse to take responsibility, offering excuse after excuse instead of addressing their mistakes. They will do everything to avoid admitting fault or acknowledging their lack of competence.
4. Predatory Behavior: It is clear that their primary goal is to extract as much money as possible from their customers, even if it means violating ethical boundaries.
If you value your time, money, and peace of mind, stay far away from this agency. Their deceptive practices, lack of professionalism, and blatant disregard for customer trust are simply unacceptable. Photos below for proof