Essex Fine Jewelry & Watches - Atlanta (GA)

5 /5 Dagem Adane: Cal and Todd were absolutely incredible! From the moment I walked in, they treated me with genuine care, patience, and professionalism. They took the time to walk me through my options, gave honest insights, and made the whole experience feel personal and pressure-free. You can tell they care deeply about quality and customer satisfaction. If you’re looking for top-tier service and people who truly know their craft—this is the place. Huge thanks to Cal and Todd for going above and beyond!

5 /5 Corey R: Saturday afternoon after my Apple Watch shattered and I decided to go look at adult watches. Went to the store with the most high ratings only to be turned away because I didn’t have an appointment. Called ahead to Essex to see if they would see me, they were like, “of course! Come on in! What are you looking for?” When I got there the salesman already had watches for me to look at. He was patient and listened well. He answered all my questions and waited for me to make my decision. Buying a nice watch doesn’t have to be some crazy experience with arrogant owners and sales people. Essex was down to earth, friendly, and offered great service. Will start there next time. And, to other store who thinks they are so important, your attitude cost you a sale that day. Now that I know there is a store like Essex, I wouldn’t come to your store.

5 /5 Ephrem Deribew: From start to finish, my experience at Essex Fine Jewelry + Watches in Buckhead was exceptional. The quality of their pieces is truly outstanding, and the customer service is on another level. Special thanks to Cal, who went above and beyond to help us craft the exact engagement ring we envisioned. He was patient, knowledgeable, and attentive to every detail, ensuring the final result was absolutely perfect. If you’re looking for top-notch craftsmanship and a team that genuinely cares about making your vision come to life, I highly recommend Essex.

5 /5 Kaycee Ike: Found this place randomly on a google search when looking for engagement rings. Couldn’t be more happier with the finished product! Cal helped me out when it came to the ins and outs of getting the ring. Will recommend to anyone looking for rings in the future!

1 /5 Johnisha Thomas: Yesterday, I visited the jewelry store to assess the value of my diamond ring. The owner examined the ring through a magnifying glass and inquired about my asking price. My response was, “I am unsure.” He then informed me that it was a lab-grown diamond, which surprised me, especially knowing who my husband is. Upon returning home, I requested to see the paperwork that my husband keeps in a safe. To my astonishment, it was a genuine Solitaire diamond. We had scheduled an appointment with Diamond Blanc through their online platform, and they promptly responded to our inquiry. I provided them with my appraisal paperwork, photographs, and purchase receipts obtained from my husband and we have a date to come in. I am selling the ring because we were unable to return the ring to Kay’s unless we were exchanging it for another item Consequently, my husband suggested that I sell the ring to retain the funds, as he had already acquired an upgrade for our upcoming wedding anniversary. I am perplexed by the owner’s deception and subsequent departure. While some online comments were unkind, I decided to investigate. Unfortunately, I was deceived and left feeling shocked and embarrassed. The only instance of respectful interaction I received was from the security guard. My husband expressed a desire to return to the establishment to present our paperwork and inquire about the reason for the deception. However, I believe that such a confrontation is not worth it.