5 /5 courtney walker: I recently had the pleasure of working with Shalanda at Blue Nile to find the perfect engagement ring, and I cannot recommend her enough. From the moment I walked in, she was warm, welcoming, and deeply attentive to what I was looking for. Her expertise was immediately clear—she explained every detail of the diamond selection and ring design process in a way that was easy to understand, never making me feel rushed or pressured.
What stood out the most was how thoughtful and invested she was in making sure I felt confident about my decision. She asked great questions, offered personalized suggestions, and took the time to educate me on quality, style, and value. Shalanda went above and beyond in her service, ensuring every detail was perfect and that I walked away with a ring that truly represents my fiancée and me.
Exceptional customer service is rare, but Shalanda set a new standard. She turned what could have been a stressful decision into an enjoyable and meaningful experience. I’m so grateful for her professionalism, patience, and care, and I’ll absolutely recommend her to anyone shopping for fine jewelry.