Bernards Jewelers - Statesboro (GA)

5 /5 Elvia Garcia: Bernards Jewelers is hands down my favorite jewelry store in Statesboro! Everyone there is super friendly and really takes the time to help you find exactly what youre looking for. Ive gone in a few times, once for a little personal shopping and another time to repair my necklace, and both times everything turned out perfect. Cant recommend them enough

1 /5 Pamela Campbell: I would give this business 0 stars if I could. I took an heirloom silver pocket watch to Bernards to have it restored. The watch was made sometime before 1930 so it probably would have been appraised for a tidy sum. The watch was engraved with the owners name (my great-grandfather). When I brought the watch in, I explained to the lady what I wanted done. She said she would be glad to have the work done. I never received any paperwork that I had left the watch with them (my mistake). Fast forward five months later, I go to check on the watch. It cant be found! I left but told them to search the business to see where it was at. What was even worse,I was told" I should have asked for an intake ticket". I had never left anything at Bernards! How was I to know what they needed ? A week later I returned, and of course, they told me they had "turned the business upside down ". Then, the manager tells me that Bernards doesnt even WORK ON POCKET WATCHES! This was no accident! This was just plain old not paying attention to what they are doing! Please, do not leave any jewelry with them!

5 /5 Trish Gideon: I highly recommend going to Bernards! They do such an incredible job. Ive had to bring my wedding ring that is from Kays to have it worked on 3 times. Brittany was the one that did all the work and she did amazing. They always put their customers first. They always have a beautiful smile on their faces. I will not go anywhere else but Bernards.

5 /5 Brianna Sullivan: I cannot say enough good things about the customer service at Bernard’s. I was searching for a very special custom piece and was unable to come into the store (I live out of state now). I was connected with Alex who was absolutely exceptional. We texted back and forth over the course of a few days to dial in exactly what I was looking for. She sent me countless options, with photos to scale, and did some extra digging to make sure I was getting exactly what I wanted. She was extremely patient, informative, and honestly just went above and beyond. I don’t believe I have ever written a business review before, however Alex’s strong work ethic and admirable character is extremely respectable and needs to be noted. Thank you so much for everything!

1 /5 Sidney Durrance: I brought my wedding set to this store to get resized. When I dropped my rings off, I specifically mentioned that both my rings have unique engravings and I would like them fixed after the rings got resized. The associate told me to wait until after I picked them up from resizing instead of them tackling both at once. Fine, whatever. Before they are ready, I get a call telling me they are charging me more because the associate couldnt tell that my rings were platinum and not silver (and she didnt ask me at drop off.) When I picked them up, my engagement ring was missing half of the engraving, but was the correct size. My wedding band had the whole engraving, but was not the right size. I had to leave them at the store and I told the associate exactly what was wrong with each ring. Again, the associate misclassified the metal as white gold and not platinum. A week later, I come back and my engagement ring engraving was fixed, but they erased the entire engraving on my wedding band, replaced it with the engraving that was on my engagement ring, and also did an ugly, blocky font. I am extremely disappointed in how the staff handled my requests each time. I will never entrust my jewelry with this store again.