1 /5 Sidney Durrance: I brought my wedding set to this store to get resized. When I dropped my rings off, I specifically mentioned that both my rings have unique engravings and I would like them fixed after the rings got resized. The associate told me to wait until after I picked them up from resizing instead of them tackling both at once. Fine, whatever. Before they are ready, I get a call telling me they are charging me more because the associate couldnt tell that my rings were platinum and not silver (and she didnt ask me at drop off.) When I picked them up, my engagement ring was missing half of the engraving, but was the correct size. My wedding band had the whole engraving, but was not the right size. I had to leave them at the store and I told the associate exactly what was wrong with each ring. Again, the associate misclassified the metal as white gold and not platinum. A week later, I come back and my engagement ring engraving was fixed, but they erased the entire engraving on my wedding band, replaced it with the engraving that was on my engagement ring, and also did an ugly, blocky font. I am extremely disappointed in how the staff handled my requests each time. I will never entrust my jewelry with this store again.
