1 /5 Erin Lynch: We were really disappointed by the way my fiancé was treated here. She brought in her engagement ring — a beautiful, custom moss agate and 14k gold piece — to see if it could be reshaped after getting slightly bent. The original jeweler recommended we try a local shop, and Armen & Joseph seemed like a good choice.
Unfortunately, from the moment she walked in (40 minutes before closing), she was met with cold, dismissive energy. She was passed between people and ultimately questioned about the value and origin of her ring in a way that felt judgmental and condescending — especially given that it wasn’t a diamond. She didn’t have all the details because I had purchased it, but instead of offering guidance, she was grilled. She was even asked if she could manage to pay $100, which felt incredibly inappropriate and out of line.
We understand it’s not a traditional ring, but it’s special to us. We came in looking for help, willing to pay for a professional service, and were instead made to feel like we didn’t belong.
We’re all for supporting local businesses — but not ones that make clients feel small for having a non-traditional ring or shopping on a budget. This experience left a sour taste, and we won’t be returning.