The Isom Insurance Group - Lakeland (FL)

Jeanne Ryan State Farm is the best! I have been a customer ever since I can remember and I have always been pleased with their service. I can call anytime and Mary and Aretha are always very patient in helping me with my needs and questions. I love being able to get on the phone and get immediate assistance with people that I have known for a long time and they know me. Nice being able to put a name and a face together. Very personal service!

Dana Clayton Chris Floyd and Insight Insurance are amazing! Chris set up our Medicare Coverage for both myself and my husband. Medicare is a maze and you should not try and navigate it without a professional you can trust! I highly recommend Chris Floyd!

Gladiest Henry Professionalism and Courtesy at it best. Always nice and patience is top notch. Thank you Estrella Keep up the good work.

Teresa T Darren Green at Gulf Coast Insurance has been my insurance agent for years. Darren and Guld Coast Insurance have provided me with excellent service over the years. All the staff members are knowledgeable and professional. The team at GulfCoast Insurance is also timely in their response time. Most questions and concerns are answered in one day or less.

tia jones Ms Minnie was an amazing help to me and my husband, she was so attentive and didn’t hang up until what we needed was handled. She was very accommodating to us and I’m so happy she was the agent I spoke with! Ask for Ms Minnie you won’t be disappointed!

Michael Bello My experience with your company has been absolutely disgraceful. The treatment toward Hispanic clients is unacceptable, and the Spanish-speaking service was completely unprofessional and disrespectful. It is shameful that in this day and age, such disregard and lack of respect still exist. Your staff is clearly untrained and lacks even the most basic sense of customer service. The disorganization, arrogant attitudes, and complete lack of empathy make this one of the worst service experiences I’ve ever had. And let’s not even talk about the outrageous, unclear estimates—a total lack of transparency that only creates more mistrust. Instead of offering support, your company adds to people’s stress and frustration. You seriously need to clean house from the ground up, because what you currently offer is not a service—it’s an insult. Extremely disappointed. I absolutely do not recommend your business.

Tammy Mauro I called with two questions about receiving benefits and the woman who I was stuck talking to was very hard to understand her english and did not answer the one question, instead read me the paragraph the question I had pertained to. The second question she told me she could not answer then asked me if she could help me with something else when she could not help me with what I needed. A different time two years ago, I was called and told they need to meet me about my policy. I took off work, drove 40 minutes away for them to try to get me to invest money, when I told them I do not have money they asked if I had control of anyone elses to invest. Very disappointed in a supposedly top notch company.

Eric Epstein Tara and the folks at the Diane Banks agency were fantastic! I was nervous about moving to Florida, especially moving my boat to Florida permanently. I had heard so many horror stories. Tara’s expertise in boats, especially catamarans made it so easy for me. She answered all my questions, did all the paperwork, and coordinated with me what I needed to do. I still can’t believe she was able to make it so easy.

Emilia Charpantier I recently had the pleasure of speaking with Javier, and I couldn’t be more impressed with the level of service he provided. From the moment I called, he was friendly, patient, and highly knowledgeable. He took the time to answer all of my questions thoroughly, ensuring I understood everything before we ended the call. Javiers professionalism and attention to detail truly stood out, and I felt like he genuinely cared about providing the best assistance possible. Its rare to come across someone so dedicated to ensuring a great customer experience. Highly recommend reaching out to Javier if you need support – hes an absolute asset!

Caroline Apostolos ROBIN IS THE BEST! She literally saved me overnight with my insurance issue AND saved me $300 a month on my car insurance. She worked around my work schedule and she was diligent about it as she understood the situation and I am SO grateful!! Thank you so much Robin!!!