Southernmost Insurance - Key West (FL)

Erin Greene Shivanna has been my savior at Farm Bureau! She is so easy to work with and makes things super simple and helps me better understand what I’m dealing with. She is always so patient and always has such a wonderful attitude and a smile on her face! So glad she is a part of Farm Bureau!

Deviny Griffith Formal Complaint – False Policy Information, Unjust Fees, and Poor Service To Whom It May Concern, I am writing to formally express my deep frustration and disappointment with the way Progressive has handled my policy and my account. While I understand that my policy has been canceled—and I have already spoken to a representative—I feel compelled to document the serious issues I’ve experienced due to Progressive’s internal errors and lack of accountability. To begin, it is clear that false or inaccurate information was entered into my policy, which triggered a snowball effect of completely unjust fees—all of which were through no fault of my own. Rather than correcting the issue when it was first raised, I was met with vague responses, misdirection, and additional charges that continue to make no sense. I was also billed for documents I never received by email, mail, or through any online access. Charging customers for materials that were never provided is not only unethical—it borders on fraudulent. This entire experience has been marked by a lack of basic business communication, transparency, and accountability. Every step of the way, I encountered representatives who either could not provide clear answers or appeared insufficiently trained to handle the matter professionally. The disorganization and inconsistent information I received only added to the confusion and financial strain caused by these errors. At this point, I feel that I’ve been taken advantage of and misled, and the situation reflects a serious breakdown in both customer service and internal policy management. I am requesting that this matter be escalated immediately and fully reviewed. I expect all erroneous charges to be removed and a detailed explanation provided of how these errors occurred and what is being done to prevent them from happening again. If this issue is not resolved promptly and appropriately, I will have no choice but to escalate my complaint to the insurance commissioner, the Better Business Bureau, and other consumer protection agencies.

Zachary Donnell I was with State Farm for over a decade, but a bad experience led me to switch to Farmers Insurance. Now that I’m moving to Daytona, Florida, and Farmers isn’t available in my area, I decided to give State Farm another try. I spoke with Tristan, shared my past experience, and he completely restored my confidence in the company. Not only did he provide exceptional customer service, but he also found me a fantastic rate. I’m genuinely excited to be back with State Farm. Thank you, Tristan! I truly appreciate your time, patience, and professionalism!

Ron Kornbluh Ive been using Annette at Fairway Insurance for many years for my building, contents and liability coverage on my commercial condo in Margate.

Stefany Cheron This home insurance company provides excellent coverage and makes filing claims stress free. I appreciate how they took care of my home after a recent storm.

Tevin Lisa was very professional and and well mannered! Thanks so much!

Mark Folger Jerry was extremely helpful and knowledgeable. He offered ways to save and also how to get more coverage for just a bit more. It was a much better deal AND EXPERIENCE than the last two insurance companies I had. I will recomend Jerry and that office to my friends.

Dara Grubbs Josh is an efficient and knowledgeable agent

Adam Whelchel David Rutherford is easy to work with, great at communicating, and able to answer all my questions. A few examples of his customer service: I needed an inspection on my home: It was scheduled within minutes. I needed a quote on home insurance policy, I got that very quickly. I needed copies of my declarations paperwork, and he sent that to me and everyone I needed it to be sent to. Overall a great experience. Highly recommended.

M J I met Shannon Morgan when we were a co-Ambassadors for the Naples Chamber of Commerce many years ago. Shannon was starting her insurance business and was passionate about giving back to the community. Co-owners Shannon and Sonia Vargas have created a very responsive team. They all support each other and work very hard to give the best customer service. Prestige Insurance Consultants offer many options for your insurance needs. Their follow up is excellent and timely. I recently moved out of Florida and the follow up after my business is done in Florida has been exceptional. I can only hope to find such professionals in my new state.