1 /5 Operations OsteoStrong: I bought 35.00 worth of small stones for my recently passed mother to put into a necklace urn. I tried to return following day because I had similar stones at home. The owner was very rude, stated NO refunds! I had just been in tears over my mother, and he was so arrogant, unempathetic, and basically threw the cash down on the table at me! He was bad mouthing another Gold place up the road to a customer before me which made me uncomfortable, and seemed shady. Very unprofessional as an owner. I wish Lou still owned it, he was honest and a pleasure to deal with.