Pandora Jewelry - Jacksonville (FL)

1 /5 Tarkea Shuman: This was such an unpleasant, rude, unprofessional experience. I went in store to look at the sales after not seeing what I wanted online. As I walking in the store I was not greeted but everyone employee was helping other customers so that’s fine. I walked around the store looking for the rings. After finding them I stand in front of the counter that has charms on the left rights in the middle and bracelets on the left. As I stand looking at the rings a customer is talking to an employee behind the counter comes over REACH OVER ME and points to the brackets she wants. Not once did the RUDE customer or employee say excuse me. I was not moving since I was there first and have every right to be there just like that RUDE customer. The customer reach over me again and her hairy arm brushed against me not once did she say excuse me. Finally the employee said “sorry we are looking at the clearance bracelets.” This was the worst experience ever. I am considering returning the ring I purchased online because I’m disappointed in the company as a whole. I went to the store at 4:00pm on July 1st. The employee was a young lady I believe with short hair please tell her how she should have handled this better. If I could give 0 stars I would. They both are lucky I was holding my tongue or else I would have had some unkind words for both the employee and the hairy armed customer. Do better

1 /5 Ashley judd: I’ve been a loyal Pandora customer for over 10 years and even worked for the company for about a year. I own so many pieces that I’ve honestly lost count. In all that time, I’ve never had a reason to return or replace anything, which I’ve always found impressive. Unfortunately, that changed with a recent visit to the store. I went in to discuss a necklace I bought for my daughter about two months ago. The clasp has been getting stuck, and I wanted to see about getting it checked under the manufacturer warranty. The associate who helped me was immediately dismissive. She hesitated to even touch the necklace, then looked it over and told me it looked “beat up.” She questioned if my daughter was showering with it on. I explained that she’s one year old, and I bathe her, plus she only wears it when we go out. The associate then looked up my account and said, “Well, you said you purchased a month ago, but it was actually two months,” and that she’d have to get manager approval for a warranty replacement. I said that was fine and went to browse Disney charms while I waited. She returned and repeated that they wouldn’t replace the necklace because, in her opinion, it looked “beat up” and more than the clasp was damaged. I guess she was referring to a few scratches on the necklace—I’m not really sure, but it certainly hasn’t been mishandled. I’ve attached pictures for reference so others can judge for themselves. I asked what exactly she meant by “beat up” since the necklace has only been gently used. At that point, I requested the number to corporate and let her know I’d be calling after Memorial Day. What bothers me most isn’t just the refusal to replace the item, it’s the condescending attitude and lack of empathy or willingness to help, especially after the loyalty and money I’ve poured into this brand over the years. And then she assumed I would still make a purchase after all that? Absolutely not. I left the store feeling extremely disappointed and disrespected. Pandora, I expected better.

5 /5 L P: We were in the area on Saturday afternoon, and I was hoping to replace a Pandora ring that I had received as a gift about 2 years ago that had lost some stones. This Pandora store is in a shopping plaza, so be prepared to hunt for parking in competition with the mall goers. When we got to the shop, all 4 or 5 of the sales reps were already preoccupied, so we waited a few minutes before we were assisted by Monica. She was very helpful and friendly, definitely showing me and my husband the rings we were interested in. I was able to find a suitable sterling silver replacement for my tired ring and another ring, which was a nice birthday present from my husband. Monica enrolled me into the rewards program, which allows me a limited warranty for the next 2 years of owning the rings. Very happy for the help with finding my husbands ring size as well for planning our next purchase to match my ring. Unfortunately, they didnt carry the size 9 that we wanted so Ill have to wait until I get back to Gainesville to visit their Oaks Mall location or check online for the ring we were interested in. Thanks for a satisfying shopping experience and great first visit.

5 /5 natasha bunton: My daughter purchased this bracelet as a gift and I love it. Tatianna (forgive spelling) was so pleasant, so patient. She listened to what I wanted and picked out 2 items after asking me what my likes were and nailed it. Customer service,chefs kiss. Thank you so much. I will most certainly be back.

5 /5 Vane S: Love the store and awesome deal! Harmony was so nice and helpful, thanks for your patience and help. I love my new chains!