JCPenney - Gainesville
Steven Burroughs I purchased a rocking chair cushion online for $27 plus shipping of $8.95. We received the cushion and it was very uncomfortable, so we returned it today. I received a refund of $27 and was informed that the shipping is "generally not returned". I chose not to challenge the statement, "generally not returned". I lost 33% of the purchase price when this was not refunded. One of the online managers ask me to call customer service and my $8.95 was refunded. Thank you for doing that as my faith has been restored in JC Penneys!



