Florida Insurance Agency - Pensacola (FL)

5 /5 Desiree Arches: I recently worked with Cole Thompson for my home insurance, and I couldn’t be more pleased with the experience! From the very start, he was incredibly responsive to my needs, answering all my questions promptly and thoroughly. Cole took the time to understand my situation and provided tailored options that fit both my budget and coverage requirements. I truly appreciated the level of care and attention he offered throughout the process. Not only did I end up with a fantastic insurance policy, but I also felt confident and informed every step of the way. I highly recommend Cole Thompson to anyone looking for reliable and personalized service in home insurance!

5 /5 Steve Michaels: Worked with Brianna Blackwell for our homeowners insurance renewal and she went above and beyond and was a pleasure to work with. She is a gem and an asset for this company Brianna deserves more than 5 stars but Florida Insurance Agency phone system gets a 1 star.

2 /5 Tiffany R: I am extremely disappointed in the service I’ve received from this agency. I’ve been a loyal client for many years, partly because my mother was previously employed here. However, over the past two years, I’ve encountered repeated issues—particularly around the time of my insurance policy renewals. Each time my policy has come up for renewal, the representative I had been working with either left the agency or was no longer available. This always seems to happen at a critical time—right when I need assistance with reviewing or securing new coverage. Most recently, I was advised to wait until 30 days before my renewal date to begin the process. I followed that guidance, only to find out that Brianna, who had been assisting me, had left the agency. Another representative then took over my policy but has consistently failed to provide the necessary support in securing appropriate coverage. My policy expires on June 7th, and I just learned today—through a different insurance agency—that I now need a new four-point inspection completed before I can bind a new policy. This last-minute scramble is entirely avoidable and unacceptable. Clients should not be left to manage these critical tasks on their own, especially when trusting an agency to handle them professionally and proactively. This lack of communication and follow-through has created unnecessary stress and placed me in a very difficult position.

5 /5 Eileen Powell: I have been a customer of Florida Insurance for a decade or more. In all of that time, this company has always been responsive to the needs of the customer, sometimes going out of their way to find ways to accommodate your needs. For the past several years, Brianna Blackwell has been my go-to person and for good reason! She is 100% professional, knowledgeable, energetic, and reliable! She keeps her word, and gets back to you as soon as possible. If she wont be able to, shell let you know upfront how long it might be. I appreciate her very much, and she is a fantastic asset to her company-- Florida Insurance.

5 /5 Joseph: Cole Thompson was very professional , and informative . He got me the best coverages and price for my situation.