1 /5 kayla yezefski: My husband’s wedding ring—an irreplaceable piece with deep sentimental value—was completely destroyed by this shop. We originally purchased the ring from Into the Fire, a company known for its handcrafted, fire-treated finishes that create one-of-a-kind designs. The ring needed resizing, so we entrusted it to Downtown Jewelry, expecting professionalism and care. Instead, we endured over five weeks of frustration—multiple phone calls, in-person visits, and voicemails—just trying to get it back.
When we finally did, our hearts sank. The unique, artisan finish was completely erased. Downtown Jewelry wrongfully assumed the handcrafted patina was “dirt” and took it upon themselves to “clean” it, stripping away everything that made the ring special. Since then, it has oxidized even further, and what was once a stunning, meaningful symbol of our marriage is now a dull, lifeless shell of what it used to be.
My husband is devastated. That ring was more than just jewelry—it was a reminder of our vows and the life we’ve built together. And now, thanks to Downtown Jewelry’s negligence, it’s gone forever.
I rarely leave negative reviews as a small business owner myself, but I wouldn’t wish this experience on anyone. Please, do not trust them with anything you cherish.
