Diamonds By Terry - Stuart (FL)

1 /5 Lucie Kleinman: BUYER BE WARE! Brought two pieces in to have clasps repaired, replaced or secured. I had not worn them in a while and just wanted to sure it was safe to start wearing without fear of a laps failing. I was told they would need to be replaced. One for a a gold bracelet the other a non gold chain. I was charged $95 for one and $65 for the other. When I asked why so much I was told “because gold is expensive”. When I asked for my original clasps to be returned, given the high price of gold I figured I may as well collect my property, I was told I would be charged more as it was a given that I had “traded” my old clasp for the new. I was stunned, but said I’d buy back my old clasp anyway. I suspected they would not be able to produce it as it had not been changed. I was charged $11.00 for an old “gold” clasp. So, basically the part was $11.00 and I paid $84 plus tax for labor (to attach clasp to chain.) The returned clasp was not my original clasp. It was much larger, broken and a different shape and color. And my bracelet had the same old clasp I had for years, it had not in fact been replaced. The “new “ claps was visibly worn and scratched. It was not replaced as the owner indicated and the charge reflected.by I was honestly too stunned by the brazen thievery to articulate my concerns. This place is 100% a rip off. What a miserable way to steal from trusting customer. The entire experience left me wondering if I’d ever be able to trust a jeweler ever again. Do not make the same mistake. Find another jeweler.

1 /5 Caroline Martin: Rip off.....My husband bought my wedding ring there in 2013 appraised at 1500, fast track to 2025 we wanted to trade it in for a new set and wow 1 of the 3 diamonds were not real they were lab grown. The clarity in the other were so bad they were worthless, the ring itself was supposed to be 24 carat white gold it wasnt even 10 carats. The jeweler appraised the weight in gold at $72....... SEVENTY TWO dollars!!!! Terry you are ripping people off and taking advantage of those who call you friends!!!!!!!

1 /5 Chris Mac: Recently a family member had a piece customized thru this store. Never trust their quote! Asked for a quote for a piece before it was made. Was given a number. Never was called to say it was going to be more expensive. Custom piece was ready in 3 days (obviously not custom made to a drawing in that amount of time but anyway) when they went to pick up piece it was rung up 150% higher than quoted. Owner just said "well I didnt know how much it would be" if you are in a business for as long as she, she should know to call a customer and talk to them prior to making the decisions she did assuming customer would agree. Family member liked the ring but definately dissatisfied in customer service. 2 more 1 star transactions occurred right after. Never shopping here again

5 /5 Jason Townsley: My 6 yr old son and I showed up as they were closing and Terry invited us in without a second thought. She had exactly what I was looking for and customized the piece right then and there. It was the most hospitible, professional, and personally welcoming experience I have ever had in a jewelry store. You can tell she genouinly cares cares for her customers and the community.

5 /5 Janice Kaye: Terry is a great lady, who has some unique jewelry, one blue lapis, looks so regal. Christmas at the store 12/11/21 1pm to 6pm.