Acceptance Insurance - Temple Terrace (FL)

Rob V If we could give a 10 we would. We’ve been with State Farm for a couple decades starting in Indiana both house and auto. Moved to Fl in 2015 staying with State Farm and never having a claim, then my wife was a pedestrian and struck by a vehicle in Lynn Haven, not familiar with a No Fault state and the process, Kirsten led us through the process explaining things and sending forms as needed, things went flawless. Then 2 yrs later there was question about our homeowners insurance during an update to our policy. Once again Kirsten led us through the process sending photos, forms etc for us She continually checked on the status and kept us updated on our policy even though she didn’t have to. State Farm isn’t the cheapest insurance and I’m sure we could find cheaper but to find that level of customer service and caring would be highly doubtful. It’s people like her that keep us coming back and wanting to continue business there.

KIANA MCCOY Dionne Lowery -Harper customer service is terrific! She went above and beyond to find me a good/affordable quote for my auto insurance! Greatly appreciated HIGHLY RECOMMEND

Rachel Lowe I wish I had a great review to leave, but unfortunately every time I have had to deal with Highmark, it is because something hasn’t been done. I have been with them for over 2 years and the last two renewals my home owners insurance has been cancelled due to non-payment from my mortgage company to Frontline. When I talk to my mortgage company, they claim they never receive the information from the insurance company. When I talk to Highmark they point the finger right back. Today is 5/11 and apparently my insurance was cancelled on 5/5 and I have yet to hear from Highmark about it. I am looking for a new company asap!!

Khaleelah Abdullah Greatest Customer Service Rep in the world!!!! Knowledgeable, forthcoming , very patient. Thanks Ian R. Youre the best!

Kimberly Keeping Truly the most efficient, knowledgeable service I have received from any insurance agency. Julie Corbin answered any question directly, quickly and accurately every time. She made selecting and binding new coverages for Homeowners and multiple Autos seem easy.

Susan Chase I sold my property 4 months ago and have been trying to get refunded for my unused premium ever since. I sent them my closing statement promptly. After waiting over 2 months, I called my broker since they won’t talk directly to me. Without any notice to my broker they were holding the check to confirm the address the check should be mailed to. After confirming address, I waited another month and called my broker again only to find out they sent the check to an address I haven’t lived at for 3 years. Now I have to wait for check to be canceled and new check to be reissued. Is this company legitimate! Sounds like they are avoiding payout. I have always paid my premium in full and in a timely manner. They should have to pay me interest for holding onto my money for 4 months. They would have definitely charged me a late fee since they have charged all sorts of fees the 6 years I was with them and I have never put in a claim. With this treatment, I am so glad I never did. It would have been a nightmare. I never leave negative reviews but this is unacceptable. Beware.

Lily Martinez These people are very kind, thoughtful, professional thank you

katrina schultz My homeowners insurance rates have increased every year for the last few years but classic insurance (specifically Brittany C) fought for me to get additional discounts to lower my premium for the save amount of coverage! She was easy to contact both over the phone and email. She was quick and efficient in all my request!!

Scott Sobanski It’s clear from the very beginning that Kayla cares and is attentive to the details. I have worked with her on Home/Flood/Auto/RV on multiple policies, and each time she’s been fantastic. I’ve referred friends and family for over a year now. I cannot recommend working with Kayla & her company enough. If you are thinking about shopping rates, going through insurers you see advertising ‘name your price’ on TV — speak with Kayla first. She’ll find you better coverage at a better price. She’s phenomenal.

Mel H I have been with Allstate for car and home insurance for several years now. When we moved to Florida we were unable to continue our car insurance however we did stay for Home insurance. Teryn P. Has helped me several times make adjustments to my policy and ensured we have gotten the best priced policy with enough bang for our buck. Highly recommend this agency and Teryn to help you with your insurance needs.