1 /5 Maryurith Garcia: These people are thieves they stole gold from my baby’s bracelet, do not trust them with your jewelry. I decided to trust them with my babys bracelet that had my first name and the initial of my last name in raised (3D) gold letters. I requested to update the first name to his while keeping the last name initial exactly as it was. I chose the engraving option knowing that I would be losing gold but made it VERY clear that the last name initial should remain untouched in its original 3D form in order to preserve as much gold as possible. I was assured this was possible. When I came to pick up the bracelet, I was extremely disappointed. The bracelet had completely lost its original curvature and quality. It was reduced to a thin, flat plaque that feels as though it could snap easily. To make matters worse not only did they take off all the 3d gold from the first name (which i knew they would have to in order to engrave it) but they got greedy and took it upon themselves to remove the last letter as well (the one detail I had clearly asked them to preserve.) When I questioned the employee, I was told, "It wouldnt have looked good." But that wasnt their decision to make especially without consulting me or letting me know upfront (I could’ve kept it as is or taken it elsewhere). The bracelet wouldve looked fine with the last 3d initial had they not touched it but their sloppy work is what makes it “not look good”. If there were any issues or limitations, a simple phone call or text message would have been the professional and respectful approach. They only “fixed it” after i complained but did a sloppy, rushed job. After getting home I am now realizing THEY STOLE TWO GOLD LINKS OFF THE BRACELET. For anyone seeking honest, transparent, and respectful craftsmanship, I unfortunately cannot recommend this business.
