1 /5 A H: Terrible customer service for 1 stars. There ring sizer are not accurate as well. I had to attempt 3 times before the correct fit. Each time there was a restocking fee of 20 percent. Since I purchased 2 platnum wedding bands custom. Was not my issue there seer is not accurate. For a ring cost of 1699$ now ended up being 2300$. I could have gone to a better local jewelry store for less. When you receive your wedding bands its a big day. Each time I received the bands in a paper fed ex envelope. Zero presentation on a 1699 ring for each. One of the rings was outside the box. I brought this to there attention how disappointing. They assumed me terrible mistake they would bring it to attention. They did not care the next 2 same mailing tossed in an envelope. To see in other reviews the same mailing. If I had bought a ring from Target sure toss in an envelope. Not when spending 2300$ for a ring. Terrible customer service not making you feel appreciated. I will not purchase again from Larson. Nor will I ever recommend them.
5 /5 Jessie Shaughnessy: I just received my ring and i cant stop staring at it. It is so gorgeous my experience with Larson Jewelers through the whole process was amazing. Great communication, and fast delivery.
2 /5 Ameed Amad-عميد عمد: I bought their ring sizer to get an accurate fit, but the ring I ordered based on it didn’t match the size, it was way off. I had to return it twice, and despite it being their mistake, they charged a high restocking fee. Customer service was disappointing, no apology, no effort to help. On top of that, they shipped a nearly $2,000 ring in a paper bag. For the price, the quality of service and presentation was shockingly poor.
5 /5 Rex Meckle: TOP NOTCH. Fantastic customer service and great support, we’ve purchased several rings from Larson’s and every thing ships quickly and is packaged well.The jewelry is very well made, good quality materials and stylish designs makes it hard to choose which one to buy, as they have 1000s to choose fro.
5 /5 Joe Atterbury: Purchased a set of rings from Larson around 2 years ago. Had to get one resized recently. The process went extremely well. No surprises charges or hidden fees. They exchanged the ring with the new sized one as promised. Returned to me quickly and packaged well. Would definitely recommend.
Alexis Carruthers The jewelry here is beautiful! The older gentleman working (I think he may be the owner) was very welcoming and sweet! He let us try on multiple rings and was incredibly patient the whole time! The prices are completely fair and the natural stones they use are beautiful. Will definitely be returning for future jewelry purchases!
Madison Bellinger Such a gorgeous location for a Pandora store- right next to H&M and the Starbucks Reserve. Not many people know about this location so they always have popular product in stock and there’s never a wait during the holidays!
Erica Collins I called Arie so I can get my 18yo son a grill in time for his senior ball. She was able to meet a tight timeline. Arie was so informative, professional, friendly, timely, communicative, and the craftsmanship is on point!! The fit was perfect (comfort & size wise) & the quality and color of the gold was excellent. She made the process fun and easy-cool vibes! I will def recommend her!! ✨bling bling lol
LizaH The staff are usually very helpful and not snobby. Service has been efficient in the past. I have ordered a ring before but this recent order, I was told to expect it in a weeks time. When I called the store for the status on the ring I was told my order had not even been processed. This was 5 days later from when I first went into the store.
I was told that the focus was getting new Merchandise out to the store and to expect my order at least 2 more weeks.
I am not sure I want to do business with this company again.
Hailey Piper Bury me here. This place is a dream. Definitely take a good 2 hours to give yourself time in here, and also bring a box truck for all of the amazing things you’ll find.
Teresa Johns Best pawn and jewelry store in town, hands down! Owners Steve and Gail, along with Brandon provide pleasant and professional assistance. They offer awesome jewelry at amazing prices and will order what they dont have. And the eclectic merchandise is definitely worth checking out: everything from tools to instruments to bicycles and so much more. I have done business with them for years and you should too!