Daniels Jewelers - National City (CA)

1 /5 Elizabeth A Matheus: If I could give a zero star I would. My husband bought my engagement ring and our wedding bands 15 years ago. In that time I have had five upgrades/repairs done. ALL of the work has been subpar. When I would bring up a concern I would either get "it was there when you brought it in you just didnt see it" or "he (the repair person) didnt even touch that part of the ring." I regret ever going to them and I am a fool to keep going back.

1 /5 Genevieve G: HORRIBLE CUSTOMER SERVICE! AND THE CUSTOMER SERVICE LINE IS JUST AS BAD.!! I absolutely regret purchasing anything from this company! I spent over $1400. Worst decisions I made trusting Daniels. I will definitely take my business elsewhere. I called and requested to speak to a manager the representative left me on hold for over 10 minutes.. Started helping someone else. I had to hang up and call back. Left my number to have her call me and she NEVER DID. Do not waste your money here.!

2 /5 LizaH: The staff are usually very helpful and not snobby. Service has been efficient in the past. I have ordered a ring before but this recent order, I was told to expect it in a weeks time. When I called the store for the status on the ring I was told my order had not even been processed. This was 5 days later from when I first went into the store. I was told that the focus was getting new Merchandise out to the store and to expect my order at least 2 more weeks. I am not sure I want to do business with this company again.

1 /5 Benjamin Berger: AVOID REPARS AT THIS LOCATION!!! Lost a lifetime customer. I brought a ring in for repairs, a missing accent stone. Issue #1, I was notified the repair was complete but when I came out to pick up the ring was told that they actually had LOST the ring, found it, and that the repairs were not actually even done. So I left the ring again for the repair. Issue #2 I came back to pick up the now repaired ring, the accent stone had been put in, BUT THE CENTER STONE WAS NOW LOOSE. The associate asked me to leave the ring again for the jeweler to fix. The next day received a call stating that the loose center stone was not their fault. So I basically paid for them to ruin my wifes ring. NEVER USE DANIELS FOR REPAIRS, THEY WILL LOSE AND RUIN YOUR RING.