JCPenney - Yuba City (CA)

1 /5 Sunny Sunshine: I went in today 6-7-25 for a return of 2 clearance sweaters that had one hole in armpit and hole in front when I bought them. I finally got time to go in today return them within the 60 day policy and was treated poorly and denied return with valid receipt and my card I used for purchase. The manager Shivani was absolutely so rude. She tried showing me a policy on counter saying that no tags=no return but it didn’t say it. Also looked at my receipt and it didn’t say it either. The item could still be matched to receipt plus it’s the only place that sold the brand. Then she said I “chose those sweaters” “how do I know you got them from here” . I work in customer service for 12 years and I have never been treated this way. If you can’t handle customers then you should’ve be in customer service. I will be reaching out as high as I can reach till this issue is resolved. I honestly would’ve even been fine with exchange for same sweaters. The treatment from her was absolutely horrible. Do yourselves a favor and don’t support this location.

1 /5 Jeff Smith: Attendants have really bad behavior. Man around in his 30s wearing lite brown t-shirt, had very bad attitude. Wondering why almost everyone looked angry. I will return my purchase items. Will call corporate office. And will never come back to yuba city jc penny

1 /5 Bob Hurzs: How could you guys let a very rude person work there? A lady working in the jewelry I think her name is Shivani She’s very rude and disrespectful not helpful at all. She cares more about her Looks then her customers won’t be shopping there again. This is at the Yuba City one I also saw on Facebook She hit a lady in 2023 How are you guys not taking action on this? Very disappointing…..

4 /5 Barbara Glenn: I still love JCPennys although there are a few things that they could do better. Their opening hours are 11AM while Kohks is 9AM. My elderly mother needed to rest, and they have no places for a person to sit, even near the fitting rooms. They only had one checkstand open while there were several people waiting to pay for their merch, even though you could see more than a few staff milling around. I wish their household dept was a little bigger, but the clothing selections are great. I like being able to try things on and feel the fabrics. All and all I will continue to shop Pennys,

3 /5 T Tran: I like JcPenney. They have a lot of brand name items at great prices, but this store is a mess. Clothing items are all over the place, squeezed together with no room to actually shop comfortably. Ross is much more organized and orderly than this.