JCPenney - Thousand Oaks (CA)

5 /5 Susan J: Clean and well organized. Good merchandise with affordable prices! Returns and exchanges were easy.

4 /5 Pamela Potter: This is nice store. Helpful staff. Not very busy.

2 /5 Veronica Oscanoa: The only reason I stop by was because I parked my car closed to there today but in my way to head inside the mall noticed few things that called my attention well a lot of signs were 60%off and it was good right normally all costumers want deals well I asked a employee to make sure if something was 60% off he said he didn’t know that he has to scanned to make sure so he did he came back and said the price I asked again so is it 60% off? He said don’t know the price is this , it was kind of rude but I kept looking around found some wallets that had the 60% off sign and when to pay oh no it was regular price when I told him ( same employee ) about the sign he said really rude “I don’t know where you see the 60% signs but it is not “ and for sure I got mad got my purse and head out sorry but not good only few employees big lines and worst they are not even in a way to help someone

3 /5 Rog: How this brand keeps holding on I do not know. This location has been there forever and it shows. The registers are always not manned and you walk and walk to find someone to help you. The prices are bait and switch style sales. 3 for 30 but read the fine print it’s on on some items that they purposely mix into the sale table. Hey 30 years ago this was a great store and brand. Now it’s tired.

1 /5 Karina Meza: I hate leaving such a bad review but I can’t just brush it off. I went into the store about 2 days ago and I had a necklace that I had to return and 2 bracelets that I needed to get fixed. I have a lot of bracelets I’ve purchased there (literally about 14 in total) whom I’ve purchased a lifetime warranty for. Now, the clasp was loose so I was afraid that they might fall off and I didn’t want to lose them. One of the ladies always tries to “fix” them. I told her that it was still not fixed and needed to get repaired. I guess I upset her and had whom I believe is the manager help me. FYI, I take time to go through every receipt to make their life easier, the manager was paying no attention to me because she ed asked the same question over and over and then mentioned 7 1/2 I was like what?? Anyways they are usually really nice and professional, but they were rushing to finish up with me because of??? I’m not sure what was more important that they asked me to sign the receipt and took it and left me standing there and didn’t even bother asking if I was going to purchase something. Well they lost a sale because I was going to purchase some earrings and a necklace. I will NEVER again buy jewelry from them again. Reason 1: why offer the protection plan if you try to fix the jewelry? Reason 2: what was more important than finishing up with me first instead of taking off as if someone was dying on the floor? Reason 3: when you can’t respect your customers and listen to their needs instead of getting upset and making someone else finish helping me, it’s not very professional. I’m at a point where I’d rather go to Fix it downstairs than go back to the jewelry department at JCPenney. That’d how much they pissed me off. Deborah is a sweetheart. If she’s working, I’d rather have her help me if anything from now on.