Jared Jewelers - Simi Valley (CA)

olivia Kelsey and Maddy have helped us so many times when we came to get our engagement and wedding rings! They have been incredibly helpful, patient, and informative. Maddy and Kelsey are also very friendly and kind. We have never felt pressured or rushed in any way. Shane Co. has the best customer service—highly recommended! We always love coming back. They offer a lifetime warranty, and you can upgrade or exchange your jewelry if needed. They do have a policy for exchanges, so it’s worth asking about the details. I usually hesitate to commit to expensive purchases out of fear of regret, but with Shane Co., I never feel bound.

Abraham Vazquez I brought my little brother and his 2 friends to get diamond earrings. Out of all the jewelry shops we went to they had the best color, size, clarity diamonds. They also cut us a great deal since we bought 3 pairs.

Shirley Claire Excellent service provided by the store manager. I bought a new watch for my husband as a Christmas present. The store manager personally set the time, boxed and wrapped the present beautifully. I knew the watch would be too wide for his wrist, because hed recently been hospitalized and lost weight. Pooles provides free link removal and battery replacement whenever needed. We took it into Pooles after Christmas. Links were removed immediately. My husband likes his new watch, and he wears it all the time..

Bailey Dante Victor was very patient and conscientious! He was super nice and explained the whole process. He even took the time to reweld my bracelet when he noticed that it wasn’t as strong as he’d like. Overall, I was really happy with the whole experience!

meerkct The customer service was great! They made me feel welcomed and the prices were reasonable for the quality I was getting. Myra was the representative that helped me at my visit and provided me with all my options. Overall 10/10 visit would recommend.

Brian Tierney They went out of their way to make me a happy customer :-)

Brandon Shelton I like how they test every single diamond for before you leave very nice vs collection just purchased my first nice diamond

S Garcia My experience buying my fiancees wedding band at Helzberg was top-notch. The staff, especially Rolando, were very helpful and accommodating. My fiancee and I had an easy time viewing the wedding bands, and Rolando provided excellent service. We returned to upgrade my fiancees engagement band with a 3ct princess-cut diamond, and Rolando helped us again with great service. I highly recommend asking for Rolando at Helzberg for a seamless and professional experience.

Maria Teplir Always a pleasure to walk into this business sales attendants super helpful, Ive been lucky to be attended by Lucy,she remembers her clients thats important in any business. Thank you giving up VIP service.

Alex Mendez Working with James was one of the best decisions we made during our wedding planning. They made the process of choosing our rings not only easy but really enjoyable. I was impressed with the level of knowledge, honesty, and attention to detail they brought to every step. They helped me understand all the options so I could feel confident in what we were choosing, and the final result was beyond anything I expected. My wedding band feels timeless, and my wife’s engagement ring and band are truly works of art. What stood out most was how personal the experience felt. We weren’t just buying jewelry, we were creating pieces that will be with us for a lifetime.