Whims Insurance and Financial Services - Burlington (WA)

Николай Гринько I had a great experience working with Dylan Reece. He took the time to understand my situation, explained everything clearly, and helped me find the right insurance option for my car. He answered all my questions patiently and was very professional and polite throughout the process. I really appreciate his support and highly recommend his services!

Mitchell I’ve been working with Hayley Conrad for the past month or so on switching over our Home and Auto insurances. She is very knowledgeable and honest when it comes to coverages and what is needed/not necessarily needed. She responds in a timely manner and I am able to reach her via email, phone, etc. when I have any questions or want to make changes to coverages. My experience working with her has been one of the best customer service experiences I’ve had in a long time! I would recommend Hayley to anyone interested in switching insurances.

Jama Llama Kirk and Katie are always available to problem solve on my behalf for all of my insurance needs including life, auto, home, umbrella, etc. They are eager to research the facts to find the best insurance solution. I highly recommend them.

Eduardo Garcia I am happy with the support I received from Hannah. She was welcoming and took the time to explain all the ins and outs of my health plan. She helped me find a great policy that fits my budget and I left feeling confident in my choice.

Joshua Oliphant Steal people

Tedi Alberto Estrada Torres From my first call, they have been great. They follow up regularly to provide updates and help with any concerns. It’s reassuring to have such attentive support.

A Ron (Bugser) Ive been dealing with my mothers estate details and coverages. Nicole, Lori and everyone else there took care of my needs quickly and efficiently. They know what they are doing. Thanks to all of you for your kindness and compassion

Julie Morris In the beginning they were wonderful. East to get ahold of someone during office hours, quick to do vehicle changes. Good communication. THEN the carrier we were with quit carrying insurance in Washington. I called a month ahead of time to set up new insurance. The person answering the phone told me they were busy and were contacting customers a week or two before the actual expiration date. Well, between work and life and a vacation, I checked dates and found we had expired already. I called and go no call back that day. I procured quick insurance from another company. I called them again on my next day off. The person answering the phone sounded contrite, apologized over and over and assured me she would email me quotes and call me back when she sent them. It’s been crickets since then. They don’t even answer the phone for me now. NOT a way to run a business. Super sad because I used to recommend them to everyone I know. Now I have zero faith in the. I even sent a message through their website and have heard nothing.