Strand Insurance of Centralia - Centralia (WA)

Narcy Castillo I want to take a moment to express my sincere appreciation for the outstanding assistance I received from Brenda. I was in the process of searching for both home and auto insurance, and she made the experience incredibly smooth and efficient from start to finish. Brenda provided me with a detailed quote the very same day I reached out, which was impressive in itself. What stood out the most was the time she took to walk me through every aspect of the quote. She explained each component clearly, answered all my questions with patience, and made sure I fully understood what was being offered. On top of that, Brenda went the extra mile to look for any applicable discounts or savings that could benefit me, which I truly appreciated. Throughout the entire process, she remained highly responsive and available. Any time I called or had a concern, she was ready with a prompt and helpful response. Her professionalism, dedication, and customer service were truly exceptional. Thank you, Brenda, and thank you to the entire team for such a positive experience!

Juanchi From the first call to the signing of my policy, everything was handled professionally and efficiently. The agents were clear about my options and helped me find the best coverage for my needs. I’m so grateful to have found such a trustworthy agency.

Kelli Williams We became clients of Carol Flores about 3 years ago. During those past 3 years while working with Carol and most recently, today, working with Katie Kelly after Carols retirement, Drew Beneze has provided exceptional customer service. He is always quick to answer any questions and takes care of any requests (policy changes, etc) expertly. I highly recommend Drew!

chris robbins Very helpful.

Joshua Vick Hands down the worst insurance company I have had to deal with. One of their insureds hit our vehicle in a parking lot. There was significant damage. It is now 5 months later and I have had to fight with them about everything. I have been transferred to 6 different agents through the process. Only one of them has been helpful shout out to Patrick in Spokane Washington for being as helpful as he could be. The rest have been absolutely useless! You know who you are Benjamin, Brenda, Lamont, Megan. They dont want to help. They dont listen. They are unreasonable and there goal is to absolutely take advantage of you, and you get nothing. My car hit = nothing other than repair and loss in value My time loss and missing out on work dealing with a damaged car = nothing My fuel spent going to get estimates on repair = nothing my returning to get the repair fixed a second time = nothing my diminished value on my was $50k plus vehicle that now shows an accident on the report = nothing Me without my vehicle for weeks = nothing What you do get for no charge from this company? Rude agents check! Canned responses check! shuffling from person to person check! Loss of time check! Loss of money check! Loss of value in your vehicle check! This company does really check all the boxes. The boxes of a company that doesnt care!

Carrie Brueher Becky has been my insurance agent for 20 years. Shes very responsive and always takes care of what I need. I have home & auto insurance with her and couldnt ask for better service. She knows her clients well and makes sure you have the best coverage for your needs. Several of my family members use her as well. I couldnt be happier with the customer service & care Ive received from her over the years.

Lindsey Parker Tiffany was such a huge help regarding my policy. She is extremely professional and knowledgeable, and truly is passionate about what she does. We look forward to working with her again in the future! Thank you!!!

K Chapman Great staff. Only issue was parking lot is very small.

Deborah lamm Dan Warnock is friendly & professional. He does a fantastic job of not only finding great insurance, he answers all questions and has your back if needed. Weve dealt with him for 30 yrs and have never ever regretted it!