1 /5 chuck holt: I have been with this company for over 10 years and have been satisfied that entire time, staff was great to work with, then as of last month they over tripled my rates! No accidents, no tickets, 100%clean driving record for the last 7 years and my autopaid bill went through the roof, I called to get an explanation and they had no idea why it had happen, finally when I told them there is all the sudden way more coverage than I had signed up for on my account, they only then realized that Nancy from their office had made the decision to raise my policy limits for “my protection” this was done without a phone call or my consent at all. Her response was “I sent an email out”. Completely unbelievable. Absolutely do not use this company and if you do, do not use Nancy.