2 /5 Mason Wood-Seckler: The piercing looks great and is healing well, all the staff were really kind and helpful. But they never asked me what my name was or about allergies or anything like that which was slightly frustrating. The piercer was clearly very experienced but they used numbing cream and I never said I wanted that or consented to the use of it, I have very sensitive skin and like to know what’s going on it before it’s applied. The wait time was also weird, they said roughly 10-15 minutes and they didn’t take my friend and I back for almost 45. If they’d been honest I wouldn’t have a problem but we had plans so it kind of screwed us over. Overall great staff and very clean but please work on the small customer service things