1 /5 P Tysal: My bf went to Prestige Jewelry to get my diamond ring set. The ring came back with the diamond off-centered, prongs crooked and not actually enclosing the diamond, plus dents/cuts on the gold of the prongs.
Because of the terrible job, he then took it to Eddie’s to get it fixed. The second time the diamond did look more centered, but there’s still a huge gap between the prong and the diamond.
After we dropped the ring off, Prestige messaged us saying that the initial job was actually done through Eddie’s, who they contract with.
When I spoke to the jeweler who set my diamond, he admitted the diamond was set crooked the first time, but said he couldn’t fix the gaps because the little diamonds on the prongs would fall out. I don’t understand why anyone would touch fine jewelry if they can’t do the job — do a crappy job, and then hand it back to the customer — instead of being honest upfront and saying, “this is going to be the outcome, do you still want to proceed?” That way, the customer can make the choice before their diamond and ring get messed with.
On top of that, he told me, “if this semi-mount was customized to the ring then we could do it.” It IS customized — here are the measurements on the diamond reporting and CAD. Still, he insisted that if they touched it again, the small diamonds would fall out.
He kept repeating that the diamonds would fall out — but that’s just an excuse. I even attached photos of a marquise diamond ring set in the exact same semi-mount from the same vendor — little diamonds on the prongs and all — and as you can see, it was set beautifully with no gaps. Clearly, it can be done properly if the jeweler has the skills.
If they had been upfront from the beginning and we went to a jeweler who actually knew what they were doing, we wouldn’t now be trying to find someone else to fix this mess — all while we’re trying to get engaged with this ring.
Please don’t go to Eddie’s or Prestige (until they stop contracting through Eddie’s).
