1 /5 Flor Kam: Beautiful pieces, but this place is shady. I went on their website and saw an offer to receive a 15% off code if I entered my email to sign up. So I did that and got a code. I took a picture of the code as displayed on the website to save it (this would be important later).
Three days later, after I’d made up my mind to purchase a pretty significant piece of jewelry, I tried to check out using the code and was told it was invalid. I reached out to their customer support (and included the exact code I was provided in my message) and was told that they never offered a 15% off code, and they instead offered me a 10% off code for their summer sale. As the item I was looking at is quite expensive, this would’ve made a material difference. So I wrote back saying I’d have to reconsider the purchase and that I was disappointed because when the 15% off code was provided to me, there was no disclaimer that it would expired or I’d have to use it within a certain period of time. I received a response from Isadoras where they said I was wrong because they’ve never offered a 15% off code, that they don’t know where I would’ve gotten that from and basically implying that I was lying about getting it from their website, and to please “let them know how I could’ve gotten it” because they’ve never offered it.
Luckily, I did take a photo of the code which clearly shows I’d gotten it from their website and I sent it to them. They finally admitted that it was their code, but said it was an honest mistake because it’s a “new customer” code and not their summer sale code. Mind you, I’d included the exact code in question when I first reached out to them, so what they’re saying is they didn’t recognize their code that they put on their website??? And this is a generic code (think something like shop name + amount discounted), not some complicated auto generated discount code. And what about their whole spiel about how they NEVER offered 15% off? Clearly that’s not true, since they eventually admitted that it’s a new customer code. Then they tried to blame the “misunderstanding” on their tech support team (????)
Needless to say, I won’t be purchasing my piece from Isadoras. Trust is so important especially when it comes to purchasing antique jewelry, where you have to be able to trust the dealer or shop that they’re not misrepresenting what they’re selling. My whole interaction with them has made me feel like they’re deceptive on some level. Had I not take a photo of the 15% off code from their website, they never would’ve admitted that they were in the wrong.
