Pierce College Financial Aid - Puyallup (WA)

1 /5 Malinda K: Probably the worse financial center I’ve ever had to deal with. They never answer any phone calls. Even when you call all day. Nor do they return any emails and if they do it’s 4 weeks later. They need to figure something out.

1 /5 Melissa Robinson: Literally the worst Financial aid department I have ever worked with. I’ve been to 5 different colleges and I’ve never had to reach out constantly just to get my aid package processed. We are now 5 weeks into summer term and guess what they didn’t process before sending out my award letter? ALL OF MY FINANCIAL AID. I submitted everything back in March for the 25-26 school year because the website said those would be the priority. So why am I 5 weeks into summer term now stressing out about finances when my financial aid should cover them? They also screwed up processing my aid last term. Does anyone actually work in this department? And forget contacting them on Zoom because no one ever actually joins the room.

1 /5 Nicole Swan: ZERO STARS!! One of the worst departments on campus by far and the WORST department I’ve ever experienced in my college career (and I’ve been to a few colleges). This department waited 3 months after I submitted my FAFSA to tell me my forms were wrong. They didn’t even tell me what was wrong, all I received was a vague message about it. Then, it took me a month (dealing with 4 different people) to figure out what was actually wrong with my forms as no one could tell me why my forms were flagged. I got my forms fixed and resubmitted within 2 weeks. Now, over a 1 month later, I have had no response to my emails, phone calls, and no one is available for zoom calls to figure out if my forms have been re-evaluated. I can’t go in person as I work the one day they are open for drop ins and classes start in less than 2 weeks. This has been a huge waste of my time this summer, it should NOT have to be this difficult and frustrating to get answers. I guess I’ll be borrowing money from someplace else to take care of this terms bills. This department needs to do better for its students in terms of communication, offer more drop in hours so those who work can actually swing by when they aren’t working, and hire more staff to fill student demand.

1 /5 Ashlynn Jones: i’ve emailed them twice, tried calling a few times and no one responds. the only way to get an answer is through zoom on tuesdays. so if you’re not available for that, there’s no way to contact them

2 /5 Kevin Parsons: Classes were okay, but no one, NO ONE answers their phones. I mean, for months, I could not get in contact with Financial Aid via phone or email. It took a complaint straight to the dean to finally get a call back. They almost screwed me out of thousands of dollars. My counselor or "student success coach" or whatever they call them, ghosted my phone calls and emails for 2 months. When I finally needed to urgently get in contact, I called the front desk and sure enough shes sitting in her cubicle and I get a phone call. Good school to get a degree, but you better pray you dont need any assistance from the offices.