Parry Jewelers - Yakima (WA)

5 /5 Roniann Mears: I can’t speak highly enough of this local family owned business. Not only are they incredibly kind, but they also do beautiful work. I had the shank of my wedding ring replaced with white gold (from yellow gold) and couldn’t be happier with how it turned out. They also rebuilt a few prongs to make the diamonds more secure. They were incredibly patient with me while I swayed between ideas and I’ll definitely be a returning customer. Thanks so much Brent, Bryce, and Mike for the amazing experience ☺️

1 /5 Michelle Coleman: Terrible experience. Took my wedding ring when I noticed a tip was gone from the main stone. The owners son cut my ring off and gave me a price for repair, resizing, and adding shank bumps. He quoted a price for the above. I left my ring and a few days later I got a call from a female employee stating I needed a new main stone head because my old one was too far gone. I went back in the store a few days later, and they quoted me a higher price (which was fine since more work was needed) and said that didn’t include shank bumps because they were not included in the first quote. I said they were too included and it’s on my ticket. The owners son said they definitely were not included and I said they were. The owner then interjected himself and said he would like to see a copy of the original ticket showing shank bumps were on the ticket. They told me it would be 200 more than the new quote to add shank bumps. I said it should be included since it was part of the original quote. I sent an employee a photo of the original ticket which clearly showed Shank bumps were in the quote. I verified that she had shown it to the owner. I never got a response back. I figured I just would not fight about it. I went in to pick up my ring, and the workmanship was not good where they added the new main stone head. It looked like there was a powdery rough substance around the new head. When I pointed it out to the two girls there were argumentative. I said I was not accepting the ring because it did not have good craftsmanship. They took it back to the jeweler and he said it was very difficult to try and work on the ring since it was a small space but he would try and get it into a better state. So I went to pick up the ring a second time and it did look much better, but there was still a bit of the rough substance around the head. The owners son really had no plausible explanation of why it was rough. I was tired of fighting about it so I just paid the bill and took the ring home. These people are full of excuses and their jeweler is no longer good at his trade. I am guessing he is just getting too old and maybe his eyesight is bad and maybe his fine motor skills are not as good as they used to be? Do not go here. I’m sure they will respond to this with more excuses.

5 /5 Dan Arnett: Have done business here for 30+ years. I have found the staff to always be friendly, helpful and no pressure. I have bought simple inexpensive items -to- having them help me design a custom wedding ring for my wife. They have also helped with unusual items such as two pocket watches handed down to me from my great grandfather to an emergency medical bracelet. Always happy to step inside this store.

5 /5 Chelsea Kuk: Ashely has demonstrated exceptional customer service. She was patient with me and took the time to listen to my jewelry preferences. I’ve been back since then because of Ashely because of the comfort she has provided me throughout the jewelry selection and transactions process.

5 /5 Gregory Sainnoval: I’ve dealt with two staff members mostly and they were very nice and helpful. There was one I had a brief encounter with that wasn’t the most pleasant but not everyone can be. They make buying easy and relatively affordable. Overall, it was a great experience and I would buy from them again.