NRG Insurance - Seattle (WA)

Jake Hoffman Had the misfortune of communicating with Joley. What appeared as an introduction to acquiring insurance, became a coarse and rude exposure to WaFd Insurance. I had to stop by the branch several weeks after requesting the quote, as no update was made. When I stopped by to check on the status, I was asked why am I stopping by if I have had insurance yet. I informed that in order to acquire my contractors license, I need a bond and insurance. Then a couple weeks later I got a call, and was told I had one option, with a crucial criteria, when I didnt understand it, and asked an explanation, Joley raised his voice and accused me of being unclear and concealing information. Perhaps thats how they treat their customers. Best Regards..

Danielle Bradley Nick was absolutely amazing to work with! Ive never purchased any sort of auto insurance before, let alone for commercial use. He made the entire process so easy, quick and painless! I highly recommend Nick for any sort of insurance needs you may need :) - Danielle, Thorn Electric

David Ward Always great to stop in and see Bruce and team

Addison Williams Cassie and her team were awesome in pulling together an extensive set of research into an easily readable package of options for us; they were a pleasure to work with!

Jennifer Chen I had a great experience working with Yumeng on getting auto and home insurance. She is very responsive and willing to work with you to get the best rates possible. Highly recommended to give them a try!

Shirleen Travers My Ford Explorer was declared a total loss after being rear-ended, and once again, my State Farm agent, Robert Castaneda, came to the rescue! I am incredibly grateful for his swift action and exceptional service. From the moment I contacted him, Robert was highly responsive and attentive to my insurance needs. I urgently needed an insurance binder for my new vehicle and a temporary auto ID card, and he ensured everything was handled promptly and efficiently as I received everything I asked for immediately in email. Roberts professionalism and dedication were evident throughout the entire process. He took the time to email me my temporary auto ID card and thoroughly explained all the details of my insurance policy. His expertise and knowledge were truly impressive, making what could have been a stressful experience completely seamless. What stood out the most was Roberts genuine care and concern for my situation. He treated me with the utmost respect and made me feel like a valued customer. His personalized approach and willingness to go the extra mile made all the difference. Thanks to Roberts hard work and commitment, I was able to get my insurance binder and temporary auto ID card, allowing me to drive my new vehicle with peace of mind. I highly recommend Robert Castaneda to anyone in need of insurance services. He is a true professional and a credit to the State Farm team.

Pho Hoang The best customer service I have ever experienced. I was with Allstate for over 10 years; however, my old agent has never explained my policies as well as this new American Family Insurance Agent. Office is well organized and clean, also staff are so nice and friendly. They spent time to review every coverage and find me all discounts I deserve. I recommend this agency to everyone.

Millenium Construction 1LLC Please dont go with this agent if you are looking for insurance to go somewhere else because since I got my insurance, this place hasnt answered my call for a period of 45 days so please dont use this place they never take calls from you the people work at this place not a professional service at all go somewhere else for your business if l can give-100 start l doit not recommend for your insurance just take the money and never return you calls shes not a professional agent jobbana

Mitchell I’ve been working with Hayley Conrad for the past month or so on switching over our Home and Auto insurances. She is very knowledgeable and honest when it comes to coverages and what is needed/not necessarily needed. She responds in a timely manner and I am able to reach her via email, phone, etc. when I have any questions or want to make changes to coverages. My experience working with her has been one of the best customer service experiences I’ve had in a long time! I would recommend Hayley to anyone interested in switching insurances.