Gary Cronce Case by Case response to Patrick’s negative review,
First, we are sorry for the loss of Patrick’s mother. We are also sorry to see this review, as we strive to have a positive relationship with our clients.
Patrick came into our shop with an assortment of silver, gold and costume jewelry he wanted to sell. We made an offer, and he negotiated our price up an additional $2,500. We shook hands, he signed the agreement and left satisfied. He even came back in a couple of days and gave us some more jewelry boxes and bags.
A month later he wanted to buy a ring back. We gave him a price and he said he would think about it. 4 months later he texted us, called us criminals and said he was going to write a negative review against us, and he did.
We ended up giving him back the ring he wanted, he thanked us and said he will try to remove the negative review, and maybe he did. We never paid him $20 for a $1000 gold chain.
When you buy something, you expect to make a profit. We paid over $10,000 for the items and have not come close to getting our investment back, perhaps we never will.
After being in business for 23 years this is the only bad review we have received.
Sincerely,
Case by Case Jewelers
5 /5
