2 /5 David Istrate: I truly wanted to give a 5 star review and if it wasnt for how helpful and knowledgeable Thomas was, I would have given this a one star rating.
I ordered a custom engagement ring and specified 18k gold, the final design sheet said 18k gold. Through no fault of Thomas, he was out of town when I picked up the ring and I was charged for 18k gold ring.
After my engagement, I looked at the band and noticed that it says 14k and notified Thomas. He wanted to verify what the karat was so we put it in their tester and it showed the ~58% gold so 14k.
After Thomas discussed with management, they offered to refund the difference in price between the 14k and 18k gold price as well as the friends and family discount that was not added to the transaction when Thomas was out of town.
Thomas was great to work with and the only times where customer service was lacking was when it was super busy but I understand that its normal.
The quality control is my main issue, how a ring can be billed as 18k. (I was shown in the computer that it was ordered 18k) And get cast and stamped as 14k with no one noticing is a major problem. Its too late for me at this point as I am not going to remake a ring after proposal but I felt like there was no effort from management to go above and beyond to make it right. Just to assume the cost of the gold was my issue. I will definitely take that into consideration before any future business here.
Again, I never write bad reviews, but I felt the need to here.
